At a Glance
- Tasks: Handle customer calls, manage fraud cases, and ensure satisfaction while following banking regulations.
- Company: Join Teleperformance, a leader in customer support with a focus on fraud prevention.
- Benefits: Earn up to £28,500 plus welfare resources and a workplace pension.
- Other info: Enjoy a hybrid work model that balances office and remote work.
- Why this job: Make a difference in banking security while developing your skills in a supportive environment.
- Qualifications: Two years of experience in financial services and excellent telephone communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is seeking a Fraud Specialist for their office in Glasgow. The role entails answering inbound customer calls, managing fraud cases, and ensuring customer satisfaction while adhering to banking regulations.
Applicants should have at least two years of experience in financial services, necessitating a professional and courteous telephone manner.
The position offers a salary up to £28,500 with additional benefits including welfare resources and a workplace pension.
Fraud Prevention Specialist - Hybrid Banking Support in Wolverhampton employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture in Glasgow that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including welfare resources and a workplace pension, employees are supported in their career development while contributing to a meaningful mission in fraud prevention within the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Wolverhampton
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of fraud prevention and banking regulations. This will help you sound confident and knowledgeable during interviews.
✨Tip Number 2
Practice your phone skills! Since the role involves answering inbound calls, try role-playing with a friend or family member. This will help you refine your telephone manner and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with people in the financial services industry on LinkedIn. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services, especially any roles related to fraud prevention. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves answering customer calls, it’s crucial to demonstrate your excellent communication skills in your application. We love candidates who can convey complex information clearly and courteously, so give us examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention techniques and banking regulations. Familiarise yourself with common fraud scenarios and how to handle them, as this will show that you're prepared and serious about the role.
✨Practice Your Phone Manner
Since the job involves answering inbound customer calls, practice your telephone etiquette. Use a clear and friendly tone, and be ready to demonstrate how you would handle difficult customer interactions during the interview.
✨Showcase Your Experience
With at least two years in financial services required, be ready to discuss specific examples from your past roles. Highlight situations where you successfully managed fraud cases or improved customer satisfaction, as this will help you stand out.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools you'll be using. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
