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- Tasks: Assist students with loan applications and provide support on eligibility and payments.
- Company: Leading customer service company focused on student support.
- Benefits: Full-time remote work, starting salary of £12.21 per hour, and comprehensive training.
- Why this job: Make a difference in students' lives while working from anywhere.
- Qualifications: Exceptional people skills and confidence in using PC tools.
- Other info: Supportive environment with ongoing employee benefits.
The predicted salary is between 12 - 16 £ per hour.
A leading customer service company is seeking a Customer Service Specialist based in the UK, specifically for supporting students with loan applications. The role involves receiving inbound calls and providing assistance regarding eligibility, payments, and funding.
Candidates must demonstrate exceptional people skills, confidence in using PC tools, and the ability to handle challenging calls.
The position offers full-time remote work with a salary starting at £12.21 per hour, and includes comprehensive training and employee support benefits.
Remote Student Loans Customer Service Specialist in Uddingston employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Student Loans Customer Service Specialist in Uddingston
✨Tip Number 1
Make sure to brush up on your customer service skills! We all know that handling calls can be tricky, so practice responding to common student loan queries. This will help you feel more confident when those challenging calls come in.
✨Tip Number 2
Familiarise yourself with the tools you'll be using. Since this role involves PC tools, take some time to get comfortable with software like CRM systems or even basic spreadsheets. The more tech-savvy you are, the smoother your calls will go!
✨Tip Number 3
Don’t forget to showcase your people skills! During interviews or calls, let your personality shine through. Show that you can empathise with students and understand their concerns about loans – it’s all about building that rapport!
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get you started on your journey to becoming a Customer Service Specialist.
We think you need these skills to ace Remote Student Loans Customer Service Specialist in Uddingston
Some tips for your application 🫡
Show Your Passion for Helping Students: When writing your application, let us know why you're excited about supporting students with their loan applications. Share any relevant experiences or skills that highlight your commitment to helping others succeed.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Highlight Your People Skills: Since this role involves a lot of interaction with students, it's crucial to showcase your exceptional people skills. Include examples of how you've successfully handled challenging situations in the past.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing and demonstrate how your experience aligns with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of student loans. Familiarise yourself with common questions students might have about eligibility, payments, and funding. This will not only show your knowledge but also your genuine interest in helping students.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your exceptional people skills. Think of examples from your past experiences where you successfully handled challenging calls or provided outstanding support. Practice articulating these stories clearly.
✨Tech Savvy is Key
As you'll be using PC tools regularly, brush up on your computer skills before the interview. Be prepared to discuss any relevant software you've used in the past and how comfortable you are with technology. This will reassure them that you can adapt quickly to their systems.
✨Stay Calm Under Pressure
Handling challenging calls is part of the job, so be ready to showcase your ability to stay calm and composed. You might be asked to role-play a difficult scenario during the interview, so think about how you would approach it and keep your cool while providing solutions.
