At a Glance
- Tasks: Investigate fraud claims and provide exceptional customer service across various channels.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Competitive salary, remote work, wellness resources, and career growth opportunities.
- Other info: Enjoy perks like discounts, wellbeing support, and monthly awards for top performers.
- Why this job: Make a real impact by safeguarding customers and contributing to a safer society.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 27580 - 27580 £ per year.
Join Our Banking & Financial Services Team – Financial Crime & Fraud. At Teleperformance, we deliver an outstanding customer experience, as a result of our commitment, passion and dedication to excellence. We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you.
The Details You’ll Want to Know
- Start Date: 29th June 2026
- Salary: £27,580.80 per annum
- Location: Work from Home
- Hours: Full-Time – 40 hours per week, Shifts between 8:00 am and 10:00 pm, Monday to Sunday
- Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working
- Contract Type: Permanent
- Background Checks: Right to Work in the UK, Criminal Record Check, Credit Check, Sanction CIFAS, Any other relevant pre-employment screening
Please note: No holidays or time off can be taken during your first 8 weeks of employment.
About the Financial Crime & Fraud Team
Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission.
What You’ll Be Doing
- Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
- Probing for additional information where required
- Investigating claims with empathy, accuracy, and attention to detail
- Making decisions on cases and upholding or declining fraud claims up to £5,000
- Submitting accounts for closure where first‑party fraud concerns are identified
- Triaging cases over £5,000 for escalation
- Safeguarding compromised accounts and taking appropriate action to restore safe account usage
- Providing advice and support to victims of fraud
- Completing all required post‑investigation actions
You Should Apply If You Have…
- Excellent written and verbal English communication skills
- Previous customer service experience or similar
- Strong investigative, problem‑solving, and decision‑making skills
- The ability to be both independent and collaborative
- Confidence working to deadlines
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Benefits of being a Customer Service Representative
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service -Fraud Specialist (Protect) in Telford employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work in the UK, offering a dynamic and supportive environment for our Customer Service - Fraud Specialists. With competitive salaries, comprehensive training, and a strong focus on employee growth, we empower our team members to excel in their roles while enjoying unique benefits such as wellbeing resources and a cycle to work scheme. Join us in making a meaningful impact in the banking and financial services sector from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service -Fraud Specialist (Protect) in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle challenging situations—this is key for the Fraud Specialist role.
✨Tip Number 3
Be ready to share examples! Think of specific instances from your past work where you demonstrated problem-solving, empathy, and attention to detail. These stories will help you stand out during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Customer Service -Fraud Specialist (Protect) in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about delivering outstanding customer experiences, make sure your written application reflects your excellent communication skills. Use clear and confident language to showcase your ability to convey information effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service and fraud investigation. We want to see how you fit into our mission of maintaining customer trust.
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality and accuracy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in our system. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial crime and fraud. Understand the common types of fraud and how they impact customers. This will show that you're not just interested in the role but also passionate about making a difference.
✨Showcase Your Empathy
As a Fraud Specialist, you'll need to handle sensitive situations with care. Prepare examples from your past experiences where you've demonstrated empathy and understanding towards customers. This will highlight your emotional intelligence, which is key for this role.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face in the role and practice how you would approach them. Being able to articulate your thought process during the interview will demonstrate your critical thinking and solution-oriented mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
