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- Tasks: Provide outstanding customer service and help customers with their financial goals.
- Company: Join Teleperformance, a leader in customer service solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and great public transport links.
- Why this job: Gain valuable experience in finance while making a positive impact on customers' lives.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Training includes 3 weeks onsite followed by 4 weeks in a grad bay.
The predicted salary is between 24000 - 28000 £ per year.
Are you ready to take your career to new heights?
- Start date: 24th February 2025
- Location: Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
- Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
#priority
Teleperformance | Customer Service Associate - Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teleperformance | Customer Service Associate - Belfast
✨Tip Number 1
Familiarize yourself with the banking products and services offered by the company. Understanding these will help you educate customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex financial concepts in simple terms. This will be crucial in providing outstanding customer service and ensuring customers feel supported.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or customer interactions in previous roles. This will highlight your ability to balance proactive conversations with planned meetings.
✨Tip Number 4
Research common customer service challenges in the banking sector and think about how you would resolve them. Being prepared with solutions will demonstrate your problem-solving skills and customer-focused attitude.
We think you need these skills to ace Teleperformance | Customer Service Associate - Belfast
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Associate position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully managed customer relationships and resolved issues in a timely manner.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of effective communication in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your understanding of the banking environment and your commitment to providing outstanding customer service, aligning with the company's goals.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so think about how you would educate a customer on banking options.
✨Familiarize Yourself with Financial Products
Research common financial products and services that banks offer. Being knowledgeable about these can help you answer questions confidently and show your commitment to helping customers make informed decisions.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the company culture, training process, and performance metrics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
