Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve business goals.
- Company: Join a dynamic company focused on customer satisfaction and team development.
- Benefits: Enjoy career progression opportunities and a collaborative work environment.
- Why this job: Develop your leadership skills while making a real impact on customer experiences.
- Qualifications: Strong people leadership experience and excellent planning skills are essential.
- Other info: Chartered Banker certification is a plus but not required.
The predicted salary is between 28800 - 42000 £ per year.
Team Leader
- Job Profile Summary
Short Description of the Job
Make sure that your team provide excellent service to customers through the accurate and consistent use of our policies, processes and procedures to ensure good customer outcomes.
Key Responsibilities
Develop, implement and maintain a vision and business plan for the team, which focuses on matching customer needs to our service and product options, and driving effective customer contact strategies
Develop a team culture of providing outstanding customer service in each and every interaction and delivering the goals of the organisation
Continually develop, coach and inspire the team to develop their knowledge, providing on-going observation and feedback on the quality and achievement of business objectives
- Job Description
Join us as a Customer Service Team Leader
- This is an opportunity to develop your leadership skills and gain recognition for driving others to succeed
- You'll be leading a team to deliver fantastic customer service, building trusting relationships and growing our customer base
- You’ll be working in a collaborative environment, where we’ll take a real investment in your career progression
What you'll do
We want excellent customer service to be at the heart of everything we do. You’ll directly help us to achieve this, by motivating, coaching and inspiring your team to develop their knowledge and focus on meeting the needs of their customers. We’ll look to you to provide on-going observation and feedback sessions, striving to maintain the highest quality of service throughout your team.
You’ll also be:
- Developing, implementing and maintaining a vision and business plan for the team
- Overseeing all customer metrics, making sure that this is maintained in all key internal systems
- Building and maintaining partnerships and stakeholder relationships
- Providing feedback on systems and processes to ensure we continuously achieve good customer outcomes.
- Identifying, managing, and escalating any risk.
The skills you'll need
To be successful in this role, you’ll have excellent people leadership experience, with the ability to develop a team to deliver outstanding results. You’ll thrive in a fast-paced environment, and with excellent planning and organisational skills, you’ll perform consistently well under pressure. You will be able to demonstrate the importance of putting the customer at the heart of everything you do.
It would also be ideal if you are working towards, or have already attained, a Chartered Banker certificate, although this is not essential.
We’ll also look to you to demonstrate:
- The ability to identify and implement continuous improvements
- Strong interpersonal and communication skills
Salary dependent on experience
Team Leader employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Showcase your leadership experience by sharing specific examples of how you've motivated and developed a team in previous roles. Highlight any successful projects or initiatives that demonstrate your ability to drive results.
✨Tip Number 2
Familiarize yourself with our customer service policies and procedures. Being well-versed in these will allow you to discuss how you can ensure your team adheres to them while delivering excellent service.
✨Tip Number 3
Prepare to discuss your approach to building relationships with stakeholders. Think about how you can leverage these relationships to enhance customer service and drive business objectives.
✨Tip Number 4
Demonstrate your understanding of continuous improvement by sharing examples of how you've identified and implemented changes in past roles. This will show us that you're proactive and focused on achieving the best outcomes for customers.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate how you've motivated and developed a team in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how you can contribute to the company's vision and business plan, and provide examples of how you've successfully led teams before.
Showcase Relevant Skills: Emphasize your planning and organizational skills in your application. Provide examples of how you've thrived in fast-paced environments and maintained high-quality service under pressure.
Highlight Continuous Improvement: Discuss any experiences where you've identified and implemented improvements in processes or team performance. This will show your proactive approach to achieving excellent customer outcomes.
How to prepare for a job interview at Teleperformance
✨Show Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Highlight specific examples where you motivated and inspired your team to achieve outstanding results, as this role heavily relies on effective people leadership.
✨Emphasize Customer-Centric Approach
Demonstrate your understanding of the importance of customer service. Share instances where you put the customer at the heart of your decisions and how it positively impacted your team's performance.
✨Discuss Continuous Improvement
Prepare to talk about how you've identified and implemented continuous improvements in past roles. This shows that you are proactive and committed to enhancing service quality and operational efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice articulating your thought process and decision-making strategies in challenging situations.
