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- Tasks: Join us as a Systems Engineer, tackling IT systems and cloud solutions daily.
- Company: Teleperformance UK is a leading tech-driven company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a permanent role with full-time hours, plus opportunities for continuous learning and growth.
- Why this job: Be part of a dynamic team that values innovation and problem-solving in a fast-paced environment.
- Qualifications: 3-5 years in IT Systems Support, strong troubleshooting skills, and a passion for technology are essential.
- Other info: SC clearance is a big advantage; we welcome candidates eager to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
Hello,
Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.
Were looking for a self-driven and proactive Systems Engineer (Level 23) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. Youll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, that we are eager to get to know you even if you dont fully tick all the boxes on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team
Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Contract Term: Permanent
The Role
Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
Objectives of the role
Support and improve operational IT systems, implement new and decommission old solutions
- Provide 2nd – 3rd Line support for IT systems, infrastructure and Cloud technologies
- Help design new solutions, based on operational requirements
- knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
- Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
- Documentation, creation, update and keeping to date.
- Assist in the migration from, consolidation of and/or decommission of legacy systems
The Ideal Candidate
Personal competencies
- At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
- Strong troubleshooting, analytical and support skills
- Organised, efficient and able to prioritise tasks / plan own time
- Strong communication skills both verbal and written
- Be able to think out of the box, providing creative ideas and solutions
- Team player and driven by success, aiming for quality service
- Experience in a Call Centre environment or similar would be advantageous
Required skills
- SC clearance / SC clearance capable is a big advantage.
- Windows Server 2016+, configuration, administration and support
- Hardware support, including racking / (un)racking
- Microsoft Azure Services
- Conditional access knowledge is desirable
- Other cloud platforms are desirable
- Windows Domain Services AD Services, DHCP, DNS, Sites & Services
- Experience with VMware and some Hyper-V
- Other Hypervisors are desirable
- Experience with MECM is desirable
- Experience with Tanium is desirable
- Experience with Anti-Malware solutions, e.g. Falcon CS
- System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
- Windows Terminal Server / RDS desirable
- Linux administration desirable
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Systems Engineer - Grade C1 (Newport) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer - Grade C1 (Newport)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2016+, Azure, and VMware. Having hands-on experience or even personal projects showcasing these skills can set you apart during discussions.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of past challenges you've faced in IT systems support. Be ready to discuss how you approached these issues and the solutions you implemented.
✨Tip Number 3
Show your enthusiasm for continuous learning by mentioning any recent courses or certifications related to cloud technologies or system administration. This will highlight your proactive attitude and commitment to professional growth.
✨Tip Number 4
Network with current or former employees of Teleperformance UK on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Systems Engineer - Grade C1 (Newport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems and infrastructure support. Emphasise your skills with Microsoft technologies, cloud solutions, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've taken ownership of projects or contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with Windows Server, Azure, and other technologies listed in the job description. If you have SC clearance or are capable of obtaining it, make sure to mention this as well.
Show Your Team Spirit: Since the role values teamwork and initiative, include examples of how you've collaborated with others in past positions. Highlight any experiences where you’ve contributed to a positive team environment or driven successful outcomes.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology and problem-solving during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your proactive nature and enthusiasm for the role.
✨Highlight Relevant Experience
Prepare to discuss your experience with Microsoft infrastructure and cloud solutions, particularly Windows Server, Azure, and any other relevant technologies mentioned in the job description. Be specific about your roles and contributions in previous positions to showcase your expertise.
✨Demonstrate Your Team Spirit
Since the role values teamwork, be ready to talk about your experiences working in a team environment. Highlight instances where you collaborated effectively with colleagues or contributed to team success, showing that you're a team player who thrives in dynamic settings.
✨Prepare for Technical Questions
Expect technical questions related to the systems and technologies listed in the job description. Brush up on your knowledge of troubleshooting, system monitoring, and security standards like Cyber Essentials and PCI DSS, so you can confidently answer any queries that come your way.
