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- Tasks: Support and improve IT systems, providing 2nd-3rd line support and implementing new solutions.
- Company: Join Teleperformance, a global leader in customer experience management since 1978.
- Benefits: Enjoy a permanent role with full-time hours and opportunities for continuous learning.
- Why this job: Be part of a dynamic team that values initiative and creativity in problem-solving.
- Qualifications: 3-5 years of IT Systems support experience and strong troubleshooting skills required.
- Other info: SC clearance is a big advantage; we welcome candidates eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
Hello,
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.
We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team
Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Contract Term: Permanent
The Role
Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
Objectives of the role
Support and improve operational IT systems, implement new and decommission old solutions
Provide 2nd – 3rd Line support for IT systems, infrastructure and Cloud technologies
Help design new solutions, based on operational requirements
knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
Documentation, creation, update and keeping to date.
Assist in the migration from, consolidation of and/or decommission of legacy systems
The Ideal Candidate
Personal competencies
At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
Strong troubleshooting, analytical and support skills
Organised, efficient and able to prioritise tasks / plan own time
Strong communication skills both verbal and written
Be able to think ‘out of the box’, providing creative ideas and solutions
Team player and driven by success, aiming for quality service
Experience in a Call Centre environment or similar would be advantageous
Required skills
SC clearance / SC clearance capable is a big advantage.
Windows Server 2016+, configuration, administration and support
Hardware support, including racking / (un)racking
Microsoft Azure Services
Conditional access knowledge is desirable
Other cloud platforms are desirable
Windows Domain Services – AD Services, DHCP, DNS, Sites & Services
Experience with VMware and some Hyper-V
Other Hypervisors are desirable
Experience with MECM is desirable
Experience with Tanium is desirable
Experience with Anti-Malware solutions, e.g. Falcon CS
System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
Windows Terminal Server / RDS desirable
Linux administration desirable
Knowledge and experience of Role Based Access
MS Azure Associate/Expert desirable
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population
Systems Engineer - Grade C1 employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer - Grade C1
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss how you approached these challenges and the impact of your solutions on the team or project.
✨Tip Number 3
Network with current or former employees of Teleperformance, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by discussing any recent training or self-study you've undertaken related to IT systems or cloud technologies. This shows that you're proactive and committed to professional growth, which aligns with the company's values.
We think you need these skills to ace Systems Engineer - Grade C1
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Systems Engineer position. Highlight your relevant experience with Microsoft infrastructure and cloud solutions in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your troubleshooting, analytical skills, and any relevant certifications, such as MS Azure Associate/Expert.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention how your previous experiences align with the objectives of the role and express your eagerness to contribute to the team at Teleperformance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Systems Engineer.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology and problem-solving during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your proactive nature and enthusiasm for the role.
✨Highlight Relevant Experience
Be prepared to discuss your experience with Microsoft infrastructure and cloud solutions, particularly Windows Server, Azure, and VMware. Tailor your responses to showcase how your background aligns with the specific requirements of the Systems Engineer position.
✨Demonstrate Strong Communication Skills
Since the role involves supporting internal business units and clients, it's crucial to exhibit strong verbal and written communication skills. Practice explaining complex technical concepts in a clear and concise manner to show that you can effectively collaborate with others.
✨Emphasise Your Team Player Attitude
The ideal candidate is someone who thrives in a team environment. Share examples of how you've successfully worked within a team, contributed to group projects, or supported colleagues in achieving common goals. This will highlight your ability to fit into their collaborative culture.
