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- Tasks: Join us as a Systems Engineer, tackling IT systems and providing top-notch support.
- Company: Teleperformance UK is a leading tech-driven company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a permanent role with full-time hours, opportunities for learning, and a supportive team culture.
- Why this job: Be part of a dynamic environment where your problem-solving skills can shine and make a real impact.
- Qualifications: 3-5 years in IT Systems Support, strong troubleshooting skills, and a passion for technology are essential.
- Other info: SC clearance is a big plus; we value a can-do attitude over ticking every box.
The predicted salary is between 36000 - 60000 £ per year.
Hello,
Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.
Were looking for a self-driven and proactive Systems Engineer (Level 23) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. Youll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, that we are eager to get to know you even if you dont fully tick all the boxes on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team
Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Contract Term: Permanent
The Role
Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
Objectives of the role
Support and improve operational IT systems, implement new and decommission old solutions
- Provide 2nd – 3rd Line support for IT systems, infrastructure and Cloud technologies
- Help design new solutions, based on operational requirements
- knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
- Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
- Documentation, creation, update and keeping to date.
- Assist in the migration from, consolidation of and/or decommission of legacy systems
The Ideal Candidate
Personal competencies
- At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
- Strong troubleshooting, analytical and support skills
- Organised, efficient and able to prioritise tasks / plan own time
- Strong communication skills both verbal and written
- Be able to think out of the box, providing creative ideas and solutions
- Team player and driven by success, aiming for quality service
- Experience in a Call Centre environment or similar would be advantageous
Required skills
- SC clearance / SC clearance capable is a big advantage.
- Windows Server 2016+, configuration, administration and support
- Hardware support, including racking / (un)racking
- Microsoft Azure Services
- Conditional access knowledge is desirable
- Other cloud platforms are desirable
- Windows Domain Services AD Services, DHCP, DNS, Sites & Services
- Experience with VMware and some Hyper-V
- Other Hypervisors are desirable
- Experience with MECM is desirable
- Experience with Tanium is desirable
- Experience with Anti-Malware solutions, e.g. Falcon CS
- System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
- Windows Terminal Server / RDS desirable
- Linux administration desirable
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Systems Engineer - Grade B2 (Bristol) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer - Grade B2 (Bristol)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware. Having hands-on experience or even personal projects showcasing these skills can set you apart during discussions.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of past challenges you've faced in IT systems support. Be ready to discuss how you approached these issues and the solutions you implemented.
✨Tip Number 3
Show your enthusiasm for continuous learning by mentioning any recent courses or certifications related to cloud technologies or system administration. This will highlight your proactive attitude and commitment to professional growth.
✨Tip Number 4
Network with current or former employees of Teleperformance UK on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Systems Engineer - Grade B2 (Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems and infrastructure support. Emphasise your skills with Microsoft technologies, cloud solutions, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've taken ownership of projects or contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with Windows Server, Azure, and other technologies listed in the job description. If you have SC clearance or are capable of obtaining it, make sure to mention this as well.
Show Your Enthusiasm: Express your eagerness to learn and grow within the role. Teleperformance values a can-do attitude, so convey your willingness to tackle challenges and contribute positively to the team.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology and problem-solving during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your proactive nature and enthusiasm for the role.
✨Highlight Relevant Experience
Prepare to discuss your experience with Microsoft infrastructure and cloud solutions, particularly Windows Server, Azure, and VMware. Be ready to provide specific examples of projects or tasks where you successfully implemented or supported these technologies.
✨Demonstrate Strong Communication Skills
Since the role involves supporting internal business units and clients, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, as this will highlight your ability to work effectively within a team and with non-technical stakeholders.
✨Emphasise Your Problem-Solving Abilities
Be prepared to discuss situations where you've had to think outside the box to find creative solutions. This could involve troubleshooting issues or recommending system improvements. Highlighting your analytical skills will align well with the company's values of initiative and continuous learning.
