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- Tasks: Support and improve IT systems, provide 2nd-3rd line support, and design new solutions.
- Company: Join Teleperformance, a global leader in customer experience management since 1978.
- Benefits: Enjoy a permanent role with full-time hours and opportunities for continuous learning.
- Why this job: Be part of a dynamic team that values initiative and creativity in tech problem-solving.
- Qualifications: 3-5 years of IT Systems support experience and strong troubleshooting skills required.
- Other info: SC clearance is a big advantage; flexible working hours may include weekends.
The predicted salary is between 36000 - 60000 £ per year.
Hello,
Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK.
We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.
Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team
Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.
Contract Term: Permanent
The Role
Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.
Objectives of the role
Support and improve operational IT systems, implement new and decommission old solutions
- Provide 2nd – 3rd Line support for IT systems, infrastructure and Cloud technologies
- Help design new solutions, based on operational requirements
- knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.
- Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation
- Documentation, creation, update and keeping to date.
- Assist in the migration from, consolidation of and/or decommission of legacy systems
The Ideal Candidate
Personal competencies
- At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience
- Strong troubleshooting, analytical and support skills
- Organised, efficient and able to prioritise tasks / plan own time
- Strong communication skills both verbal and written
- Be able to think ‘out of the box’, providing creative ideas and solutions
- Team player and driven by success, aiming for quality service
- Experience in a Call Centre environment or similar would be advantageous
Required skills
- SC clearance / SC clearance capable is a big advantage.
- Windows Server 2016+, configuration, administration and support
- Hardware support, including racking / (un)racking
- Microsoft Azure Services
- Conditional access knowledge is desirable
- Other cloud platforms are desirable
- Windows Domain Services – AD Services, DHCP, DNS, Sites & Services
- Experience with VMware and some Hyper-V
- Other Hypervisors are desirable
- Experience with MECM is desirable
- Experience with Tanium is desirable
- Experience with Anti-Malware solutions, e.g. Falcon CS
- System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle
- Windows Terminal Server / RDS desirable
- Linux administration desirable
- Knowledge and experience of Role Based Access
- MS Azure Associate/Expert desirable
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.
Systems Engineer - Grade B2 employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer - Grade B2
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in IT systems support. Be ready to explain how you approached these issues and the outcomes, as this demonstrates your proactive attitude.
✨Tip Number 3
Network with current or former employees of Teleperformance, especially those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience with compliance standards like Cyber Essentials and PCI DSS. Understanding these frameworks will show that you are not only technically proficient but also aware of the importance of security in IT systems.
We think you need these skills to ace Systems Engineer - Grade B2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft infrastructure and cloud solutions. Emphasise your troubleshooting skills and any specific technologies mentioned in the job description, such as Windows Server, Azure, and VMware.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention how your previous experiences align with the responsibilities of the Systems Engineer role and express your eagerness to learn and contribute to the team.
Highlight Soft Skills: In your application, don't forget to mention your strong communication skills and ability to work in a team. These personal competencies are crucial for the role and should be clearly articulated in both your CV and cover letter.
Showcase Continuous Learning: Demonstrate your commitment to continuous learning by mentioning any relevant certifications or training you've completed. This could include courses related to Microsoft Azure, VMware, or other technologies listed in the job description.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology and problem-solving during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your proactive nature and enthusiasm for the role.
✨Highlight Relevant Experience
Discuss your experience with Microsoft infrastructure and cloud solutions, particularly Windows Server, Azure, and any other relevant technologies mentioned in the job description. Be prepared to provide specific examples of how you've used these technologies in previous roles.
✨Demonstrate Teamwork and Communication Skills
Since the role involves working within a team, emphasise your ability to collaborate effectively. Share instances where you’ve successfully worked with others to achieve a common goal, and highlight your strong verbal and written communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting and analytical scenarios. Prepare by thinking through common issues you’ve encountered in IT systems and how you resolved them. This will showcase your critical thinking and problem-solving abilities, which are crucial for the position.