At a Glance
- Tasks: Help customers navigate digital banking services and resolve queries over the phone.
- Company: Join Teleperformance, a leader in customer experience for Virgin Money.
- Benefits: Competitive salary, 28 days holiday, career development, and employee welfare support.
- Other info: Enjoy discounts on travel, utilities, and more!
- Why this job: Make a real difference in customers' lives while working from home.
- Qualifications: Great communication skills and a positive, flexible attitude.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 20 July 2026
Salary: £26,436.80 per annum
Location: Work from Home
Shifts: Monday to Friday between 8.00 am and 6.00 pm, Saturday 8.00 am - 3.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - Virgin Money (CYBG) - Remote in Swansea employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive remote work environment that fosters collaboration and personal growth. Our commitment to employee well-being is reflected in our comprehensive benefits package, including generous holiday allowances, career development opportunities, and access to mental health support. Join us in delivering outstanding customer experiences while enjoying the flexibility and rewards of working with a prestigious banking client like Virgin Money.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) - Remote in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the interviewer, let your passion for helping customers shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) - Remote in Swansea
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your experience with digital services and any relevant financial knowledge to show us you're the perfect fit!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate a straightforward approach that makes it easy for us to see your qualifications and personality.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Understand common queries related to savings accounts and digital services, as this will help you answer questions confidently and show your expertise.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully engaged with customers or resolved issues, highlighting your emotional intelligence and rapport-building skills.
✨Emphasise Your Team Spirit
Since collaboration is key in this role, be ready to discuss how you work well in teams. Share specific instances where you contributed to team goals or supported colleagues, showcasing your positive attitude and flexibility.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you had to think critically and find solutions under pressure. This will demonstrate your solution-oriented mindset and readiness for the challenges of the role.
