Job Description
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Back Office Agent
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Location: on-site only in Measham
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Hours: 37.5 hours, Monday – Friday, 8am - 4.30pm
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Contract: Permanent
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Salary: £24,784.50
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Great Benefits
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The Role
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We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham.
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You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements.
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Experience
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• Proven experience in a Customer Service focused environment.
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• Proven experience of working within a fulfilment environment or similar back-office roles.
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• Proven experience of handling customer requests.
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• Proven ability to pay close attention to detail.
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• Proven ability to use initiative.
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• Proven ability to be able to adhere to strict timeframes
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Skills/Personal attributes
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• Excellent organisational, communication and writing skills.
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• Computer literacy is essential including MS Word, Excel and E-mail.
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• Must be confident to make difficult decisions based on a number of criteria’s.
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• Organised and methodical, with an eye for detail.
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• Be flexible and have an adaptive approach to your work.
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• Can demonstrate a consistent and friendly approach, positive attitude and positive language.
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• Empathetic
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Competencies and Specific Skills
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• Takes ownership and accountability
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• People focused
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• Achievement driven
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• Superior communication skills
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• Flexibility
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• Lives and breathes the company values
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• Self-motivated and can motivate others
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• Advanced levels of resilience and focus
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• Continuous improvement mindset
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What you get from us
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Perks at Work – Savings Discounts / Free Online - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
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Critical Illness – up to £10,000
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Cycle to Work Scheme
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Eyecare support voucher
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Holiday Purchase Scheme
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Length of Service Awards
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Workplace Pension
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Monthly Inspire Awards – For the best of the best
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Refer-A-Friend earns up to £1,200 for you
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Monthly Wellbeing Webinars
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Dedicated Employee Experience Progress – Here to support TP journey
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Back Office Agent in Swadlincote employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
