At a Glance
- Tasks: Support students with loan applications and financial queries through inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its supportive culture.
- Benefits: Earn £12.71 per hour, enjoy remote work, and receive comprehensive training.
- Other info: Full-time role with flexible shifts, no weekend work, and excellent career growth opportunities.
- Why this job: Make a real difference in students' academic futures while building valuable relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students making a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: 10th and 17th August 2026
- Contract: Permanent
- Hours: 40 hours per week
- Campaign opening hours: 8am to 7pm Monday to Friday (no weekend work)
- Salary: £12.71 per hour
- Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks.
- ID: Passport or Birth Certificate, National Insurance Number, and Address Proof (dated in the last 3 months) is required.
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however, we are able to work with applicants who are currently on a repayment plan and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively environment.
Customer Service Expert in Surrey employer: Teleperformance
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a supportive and inclusive work culture. As a Customer Service Specialist, you will not only enjoy a competitive salary and comprehensive training but also the chance to make a meaningful impact on students' academic futures. With flexible working hours and recognition as one of the top workplaces in the UK, we offer exceptional growth opportunities and a vibrant team environment that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past where you've successfully helped customers or resolved issues. This will demonstrate your skills and show that you can make a difference for students.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Customer Service Specialist role.
We think you need these skills to ace Customer Service Expert in Surrey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role, so don’t be afraid to be yourself.
Tailor Your Application:Make sure to tailor your application to the Customer Service Specialist role. Highlight any relevant experience you have with students or in customer service. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance. Understand their values, mission, and what makes them a top workplace in the UK. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Specialist, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully helped customers or resolved conflicts. This will demonstrate your talent for connecting with people, which is crucial for this role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or what you know about student loans. Practising your responses can help you feel more confident and articulate during the interview.
✨Be Ready to Discuss Flexibility
Since the role requires full-time availability during specific hours, be prepared to discuss your flexibility. Highlight your willingness to adapt to the company's scheduling needs, as this will show that you're committed to making the role work.
