At a Glance
- Tasks: Assist students with loan applications and inquiries through inbound calls.
- Company: Join Teleperformance, a leader in customer service solutions.
- Benefits: Earn £12.71 per hour plus perks and incentives.
- Other info: Enjoy flexible shifts and comprehensive training in a supportive environment.
- Why this job: Make a difference in students' lives while developing your customer service skills.
- Qualifications: Strong people skills and a passion for helping others.
The predicted salary is between 26400 - 26400 € per year.
Teleperformance in Swalwell is hiring a Customer Service Specialist for their Student Loans campaign. In this role, you will handle inbound calls, assisting students with loan applications and various inquiries.
The position requires strong people skills and is offered on a full-time basis, with flexible shifts scheduled Monday to Friday. Training includes 11 days in-person, followed by a nesting period.
Salary is £12.71 per hour, with numerous employee benefits including perks and incentives.
Student Loans Support Specialist (Onsite) employer: Teleperformance
Teleperformance in Swalwell is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible shifts and comprehensive training, employees are empowered to grow their skills while enjoying competitive pay and a range of benefits, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Student Loans Support Specialist (Onsite)
✨Tip Number 1
Make sure to research Teleperformance and their Student Loans campaign before your interview. Knowing the ins and outs of the company will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident when assisting students with their loan applications.
✨Tip Number 3
Don’t forget to highlight your flexibility during the interview. With shifts scheduled Monday to Friday, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Apply through our website for a smoother process! We want to see you succeed, so using our platform can help streamline your application and keep you updated on your progress.
We think you need these skills to ace Student Loans Support Specialist (Onsite)
Some tips for your application 🫡
Show Your People Skills:Since this role is all about helping students, make sure to highlight your strong people skills in your application. Share examples of how you've successfully assisted others in the past – it’ll show us you’re a great fit for the team!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Student Loans Support Specialist role. Mention specific experiences that relate to handling inquiries and assisting with applications – we love seeing that connection!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point. This will help us see your qualifications quickly and easily!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of student loans. Familiarise yourself with common questions students might have about loan applications and repayment options. This will show that you're not just interested in the role but also knowledgeable about the subject matter.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your people skills. Think of examples from your past experiences where you've successfully helped someone or resolved a conflict. This will help the interviewer see how you can handle calls with students effectively.
✨Flexibility is Key
With flexible shifts on offer, be prepared to discuss your availability. Highlight your willingness to adapt to different schedules and how you can manage your time effectively. This shows that you're committed and ready to jump in wherever needed.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process or what a typical day looks like for a Customer Service Specialist. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
