At a Glance
- Tasks: Lead client services, drive satisfaction, and manage key client relationships.
- Company: Teleperformance, a dynamic company focused on growth and governance.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving continuous improvement.
- Qualifications: Proven experience in client services and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Teleperformance in Swalwell is looking for a dynamic Account Director to lead client services. This role requires driving client satisfaction and continuous improvement while managing relationships with clients.
The ideal candidate should have solid experience in client services, demonstrating success in understanding client needs and improving performance. This position also involves financial forecasting, strong governance, and overseeing the delivery of weekly and quarterly business reviews.
Strategic Account Director: Growth & Governance employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director: Growth & Governance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Account Director role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and think about how you can drive client satisfaction and improve performance. We want you to shine when discussing how you can contribute to their growth and governance!
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've managed client relationships and delivered results. This will help them see you as the ideal candidate for leading client services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dynamic individuals like you to join our team and make a difference.
We think you need these skills to ace Strategic Account Director: Growth & Governance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience in client services and any successes you've had in understanding client needs and improving performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with financial forecasting and governance, and how you can drive client satisfaction.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage client relationships and improve performance. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Teleperformance
✨Know Your Clients
Before the interview, research Teleperformance and their client base. Understand their key clients and the services they provide. This will help you demonstrate your knowledge of client needs and how you can improve their performance.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in client services. Be ready to discuss how you've driven client satisfaction and implemented improvements, as this aligns perfectly with what they're looking for.
✨Financial Forecasting Skills
Brush up on your financial forecasting skills. Be prepared to discuss how you’ve managed budgets and forecasts in previous roles. This will show that you understand the financial aspects of the role and can contribute to the company's governance.
✨Engage in Business Reviews
Familiarise yourself with the concept of weekly and quarterly business reviews. Think about how you would approach these meetings and what metrics you would focus on to ensure client satisfaction and continuous improvement.
