At a Glance
- Tasks: Provide top-notch customer service and resolve financial inquiries for Lloyds Banking customers.
- Company: Join Teleperformance, a leader in customer support with a focus on banking.
- Benefits: Earn up to £28,500 plus OTE, with flexible working options after training.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference by helping customers navigate their financial concerns.
- Qualifications: Strong interpersonal skills and attention to detail are essential.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is seeking a Fraud Specialist for their Glasgow office to provide exceptional customer service within the Lloyds Banking Division. You will handle inbound calls, support customers with financial inquiries, and resolve issues while ensuring compliance with regulatory requirements.
The role demands strong interpersonal skills, attention to detail, and a professional demeanor. This full-time position includes a competitive salary of up to £28,500 with OTE of £29,500 and offers the potential for flexible working arrangements upon successful completion of the training and probation period.
Fraud Specialist – Banking Support (Hybrid, Glasgow) in Stirling employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Glasgow, the role of Fraud Specialist provides not only competitive compensation but also flexible working arrangements after training, fostering a supportive environment where employees can thrive and develop their skills in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist – Banking Support (Hybrid, Glasgow) in Stirling
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fraud prevention. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled difficult customer situations or resolved issues in the past. This will help us stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Fraud Specialist – Banking Support (Hybrid, Glasgow) in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Fraud Specialist role. We want to see how your background aligns with providing exceptional customer service and handling financial inquiries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your interpersonal skills can help us support customers effectively. Keep it professional but let your personality show!
Showcase Attention to Detail:In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and precise.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you understand the basics of fraud prevention and banking regulations. Brush up on common financial inquiries and how to handle them, as this will show your potential employer that you're serious about the role.
✨Practice Your People Skills
Since the job involves handling customer calls, practice your communication skills. Role-play with a friend or family member to simulate real-life scenarios. This will help you feel more confident and prepared to tackle any customer issue during the interview.
✨Attention to Detail is Key
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s spotting discrepancies in data or ensuring compliance with regulations, having specific stories ready will demonstrate your capability for the role.
✨Dress the Part
Even if the role is hybrid, dressing professionally for the interview can make a great impression. It shows that you respect the opportunity and are serious about joining the team at Teleperformance.
