At a Glance
- Tasks: Provide top-notch customer service and support for banking disputes.
- Company: Join a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 1 year of telephony experience and excellent communication skills required.
The predicted salary is between 27081 - 27081 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
What to know
- Start Date: 22 June 2026
- Salary: £27,081.60 (enhanced rate applies between 9pm - 11pm)
- Job Type: Full Time - Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 07:00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday
- Joining the team: First 3-months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You will be invited to a short interview should your application be successful at the initial stage. Your CV must demonstrate 1 year telephony experience in handling inbound telephone calls.
Qualifications
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
Values we look for you to have
- Process Excellence - doing things well means something to you and you will always strive to improve on your work
- Collaboration - you enjoy working with others and you like working as a team player
- Communication - You can speak and write clearly and in a confident manner
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others
- Open-mindedness - you possess the ability to empathise, be kind and be good with others
- Critical thinking - you are able to think logically when making decisions
- Solution Orientation - having a forward-thinking mindset focused on resolving challenges
- Entrepreneurship - taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Responsibilities
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Benefits
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Representative Lloyds Banking Group Disputes in Stirling employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where customer service representatives can thrive. With a strong focus on employee well-being, we provide comprehensive benefits including mental health support, a cycle to work scheme, and opportunities for professional growth. Our collaborative culture encourages teamwork and personal development, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the actual interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your emotional intelligence and problem-solving abilities. Share specific examples of how you've helped customers in the past, especially in challenging situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how you've handled inbound calls and resolved customer issues in the past, so be specific!
Show Off Your Communication Skills:Since this role is all about talking to customers, let your communication skills shine through in your application. Use clear and confident language to demonstrate your ability to convey empathy and understanding.
Be Yourself:We love authenticity! Don’t be afraid to show your personality in your application. Let us know what makes you a great fit for our team and how you can contribute to delivering world-class customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly if you're selected for an interview!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your telephony experience and any relevant skills during the interview. Be ready to discuss specific examples where you've handled difficult situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Emotional Intelligence
Since the role involves working with vulnerable customers, it's crucial to demonstrate your emotional intelligence. Share experiences where you've shown empathy and understanding, especially in challenging scenarios. This will show that you can connect with customers on a personal level.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
