At a Glance
- Tasks: Help customers navigate digital banking services and resolve queries with empathy.
- Company: Join Virgin Money at Teleperformance, a leader in customer experience.
- Benefits: Competitive salary, full-time hours, and potential for hybrid work.
- Other info: Exciting team environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26120 - 31924 £ per year.
Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date : 4 January 2027 Salary : £26,436.80 per annum Location : Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE BUT WILL MOVE EVENTUALLY TO HYBRID WITH TWO DAYS A WEEK IN OFFICE.
Shifts : Monday to Sunday 7.00 am - 9.00 pm.
Please note you must be able to work any shifts between these times.
Contract : Full Time Permanent (40 hours per week) Background Checking : Right to Work in the UK Criminal Record Check Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy CIFAS Fraud Check Global Sanctions Check Media Check 3 year employment history check **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application.
Please ensure this is completed within 72 hours of receiving the link.
What you'll be doing Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
A flexible and positive working approach to suit customer needs and business demands.
Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
A digital first mindset that will help us achieve companywide expectations and brand growth.
A caring, positive attitude with a genuine desire to exceed our customers' expectations.
Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration - You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We'd love you to have … Working knowledge of Microsoft Office applications Some financial services experience.
Knowledge of banking products Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits On-line recruitment process, with potential job offer within 24 hours Refer
Customer Expert - Virgin Money General Banking in Stirling employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Expert - Virgin Money General Banking in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Expert - Virgin Money General Banking in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
