At a Glance
- Tasks: Handle inbound calls and support customers with banking queries.
- Company: Join a leading customer service team at Teleperformance in Glasgow.
- Benefits: Flexible working options, full training, and a supportive work environment.
- Other info: Great opportunity for career growth in the banking sector.
- Why this job: Make a difference by helping customers resolve their banking disputes.
- Qualifications: 1 year of telephony experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is seeking a Customer Service Representative based in Glasgow. The role involves inbound calls, providing support for banking queries, and ensuring customer satisfaction within the Disputes Team for Lloyds Banking Division.
Ideal candidates should have at least 1 year of telephony experience, excellent communication skills, and a passion for delivering outstanding customer service. Full training will be provided in Glasgow, with flexible working options after initial training.
Banking Disputes: Inbound Support Specialist – Glasgow in Stirling employer: Teleperformance
Teleperformance is an excellent employer, offering a supportive work culture that prioritises employee development and satisfaction. With comprehensive training provided in Glasgow and flexible working options post-training, employees can thrive in their roles while enjoying a healthy work-life balance. The opportunity to work within the prestigious Lloyds Banking Division further enhances the appeal, making it a rewarding environment for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound Support Specialist – Glasgow in Stirling
✨Tip Number 1
Make sure you know your stuff! Brush up on common banking queries and disputes. This will help you sound confident and knowledgeable during your calls.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling different customer scenarios. The better you communicate, the more likely you are to impress.
✨Tip Number 3
Show your passion for customer service! During your conversations, share examples of how you've gone above and beyond for customers in the past. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so we can get you into the right role faster. Plus, it shows you're keen on joining us!
We think you need these skills to ace Banking Disputes: Inbound Support Specialist – Glasgow in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining our Disputes Team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves handling banking queries over the phone, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on common banking terms and processes, especially those related to disputes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses.
✨Demonstrate Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to outstanding service, which is crucial for the Disputes Team.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics or how success is measured in the Disputes Team to leave a lasting impression.
