At a Glance
- Tasks: Assist customers with banking needs and ensure security against fraud through inbound calls.
- Company: Join a leading company in financial services with a focus on customer support.
- Benefits: Competitive salary, mental health resources, pension scheme, and increasing annual leave.
- Other info: Enjoy hybrid work options after probation and a supportive team environment.
- Why this job: Make a difference by protecting customers from fraud while developing your career.
- Qualifications: Background in financial services and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is seeking a Fraud Specialist to join their team in Glasgow. In this role, you will be responsible for assisting customers through inbound calls, addressing their banking needs while ensuring security against fraud.
Ideal candidates will have a background in financial services and demonstrate excellent communication skills.
This full-time position offers a competitive salary up to £28,500, and opportunities for hybrid work after successful probation. Additional benefits include mental health resources, a pension scheme, and annual leave increasing with service.
Fraud Prevention Specialist - Hybrid Banking Support in Southampton employer: Teleperformance
Teleperformance is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Glasgow. With competitive salaries, hybrid work options, and comprehensive benefits including mental health resources and a pension scheme, employees are empowered to thrive both personally and professionally. Join us to be part of a dynamic team dedicated to making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Southampton
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers over the phone, try role-playing with a friend or family member to get comfortable with handling various banking scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it shows that you're proactive. Plus, you'll be one step closer to landing that Fraud Prevention Specialist role!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and any relevant skills. We want to see how your background aligns with the role of a Fraud Prevention Specialist, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your communication skills can help us assist customers effectively. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In this role, you'll need to think on your feet. Use examples from your past experiences where you've successfully resolved issues or prevented fraud. We love seeing candidates who can demonstrate their critical thinking!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Prevention Basics
Make sure you brush up on the fundamentals of fraud prevention and detection. Understand common fraud schemes in banking and be ready to discuss how you would handle specific scenarios. This shows that you’re not just interested in the role, but that you’re prepared to tackle the challenges head-on.
✨Show Off Your Communication Skills
Since this role involves assisting customers over the phone, practice your communication skills. Think about how you can convey complex information clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Research Teleperformance
Familiarise yourself with Teleperformance’s values and mission. Knowing what they stand for will help you align your answers with their expectations. Plus, it’ll give you some great talking points to demonstrate your genuine interest in the company.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their approach to fraud prevention or how they support their employees' mental health. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
