At a Glance
- Tasks: Help customers navigate digital banking services and resolve their queries over the phone.
- Company: Join Teleperformance, a leader in delivering exceptional customer experiences for Virgin Money.
- Benefits: Competitive salary, 28 days holiday, career development, and exclusive discounts.
- Other info: Full-time role with excellent career growth opportunities and a vibrant work environment.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive team.
- Qualifications: Great communication skills and a positive attitude; experience in financial services is a plus.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
- Start Date: 29 June 2026
- Salary: £26,436.80 per annum
- Location: Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE
- Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
- Training: 3 weeks
- Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training. We will also require evidence of all addresses in the last 5 years.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
006 - Customer Service Representative - Virgin Money (CYBG) in Shrewsbury employer: Teleperformance
At Teleperformance, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Customer Service Representative for Virgin Money in the heart of Glasgow, you will enjoy competitive benefits, including generous holiday allowances, career development opportunities, and exclusive discounts, all while being part of a supportive team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land 006 - Customer Service Representative - Virgin Money (CYBG) in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone with a caring attitude and genuine enthusiasm, so don’t be afraid to show your passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, you’ll be able to track your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace 006 - Customer Service Representative - Virgin Money (CYBG) in Shrewsbury
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've helped customers in the past and how you can bring that same passion to Virgin Money.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention specific skills and experiences that align with what we're looking for, like your communication skills and digital mindset. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and the importance of empathy in communication. This will help you demonstrate your ability to connect with customers and resolve their queries effectively.
✨Showcase Your Digital Savvy
Since the role involves guiding customers through digital services, be prepared to discuss your experience with technology. Share examples of how you've helped others navigate digital platforms, highlighting your 'digital first' mindset that aligns with the company's goals.
✨Prepare for Behavioural Questions
Expect questions that assess your emotional intelligence and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've collaborated with teams or resolved customer issues in the past.
✨Demonstrate Your Enthusiasm
Let your passion for customer service shine through during the interview. Talk about why you want to work with Virgin Money and how you can contribute to their mission of delivering outstanding customer experiences. A positive attitude can set you apart from other candidates!
