At a Glance
- Tasks: Assist citizens with their needs while providing excellent customer service from home.
- Company: Join a supportive team dedicated to helping the public sector.
- Benefits: Enjoy 28 days of holiday, discounts, and wellness support.
- Other info: Temporary contract with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working flexibly from home.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Support Advisor - Work At Home in Scotland employer: Teleperformance
As a Customer Support Advisor working from home, you will join a supportive and dynamic team dedicated to providing exceptional service to citizens in the public sector. Our company prioritises employee well-being with generous holiday allowances, access to wellness programmes, and a commitment to professional growth through ongoing training and development opportunities. Enjoy the flexibility of remote work while being part of a culture that values empathy, resilience, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Work At Home in Scotland
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our mission and how you can contribute to providing service excellence. This will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your telephone manner! Since this role is all about communication, we recommend doing mock calls with friends or family. Focus on being polite, professional, and empathetic – it’s key to building those collaborative customer relationships.
✨Tip Number 3
Show off your emotional intelligence during the interview. Share examples of how you've handled difficult situations in the past, demonstrating your ability to empathise and connect with others. We love candidates who can take ownership and approach challenges positively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and ready to embrace the benefits we offer, like the lifestyle programme and employee support.
We think you need these skills to ace Customer Support Advisor - Work At Home in Scotland
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled different situations and provided excellent support to customers in the past.
Be Professional and Polite:Since you'll be dealing with citizens, it's crucial to convey a polite and professional tone in your written application. This sets the right impression and shows us you understand the importance of communication.
Emphasise Emotional Intelligence:We value emotional intelligence highly! Share examples of how you've empathised with customers or resolved conflicts. This will help us see your ability to connect with others and provide the support they need.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you demonstrated empathy and service excellence, as these are key traits for a Customer Support Advisor.
✨Show Off Your Emotional Intelligence
During the interview, highlight your emotional intelligence. Share stories that showcase your ability to empathise with customers and understand their needs. This will demonstrate that you can build collaborative relationships, which is crucial in this role.
✨Practice Your Telephone Manner
Since this role involves a lot of phone communication, practice speaking clearly and professionally. You might even want to do a mock interview over the phone with a friend to get comfortable with your tone and manner. Remember, a friendly and polite approach goes a long way!
✨Prepare for Data Confidentiality Questions
Be ready to discuss how you would handle sensitive information and ensure data confidentiality. Familiarise yourself with GDPR principles and be prepared to explain how you would apply them in your role. This shows that you take privacy seriously and understand the importance of protecting customer data.
