At a Glance
- Tasks: Assist citizens with their needs while providing excellent customer service from home.
- Company: Join a supportive team dedicated to helping the public sector.
- Benefits: Enjoy 28 days of holiday, discounts, and wellness support.
- Other info: Temporary contract with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working flexibly from home.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Support Advisor - Work At Home in Scotland employer: Teleperformance
As a Customer Support Advisor working from home, you will join a supportive and dynamic team dedicated to providing exceptional service to citizens in the public sector. Our company prioritises employee well-being with generous holiday allowances, access to wellness programmes, and a commitment to professional growth through ongoing training and development opportunities. Enjoy the flexibility of remote work while being part of a culture that values empathy, resilience, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Work At Home in Scotland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Teleperformance.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Teleperformance. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor - Work At Home in Scotland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Teleperformance.
How to prepare for a job interview at Teleperformance
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Teleperformance's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Teleperformance offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
