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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join a leading contact centre with a focus on world-class service.
- Benefits: Competitive salary, flexible working options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 21500 - 29200 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
Joining the team:
- First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
Values we look for you to have...
- Process Excellence: Doing things well means something to you and you will always strive to improve on your work.
- Collaboration: You enjoy working with others and you like working as a team player.
- Communication: You can speak and write clearly and in a confident manner.
- Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness: You are able to be open to different ways of thinking and new ideas.
- Critical Thinking: You are able to think logically when making decisions.
- Solution Orientation: Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship: Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Glasgow) in Scotland employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Glasgow) in Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and emotional intelligence. Share examples of how you've successfully resolved customer issues in the past to demonstrate your ability to empathise and problem-solve.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your commitment to joining our team.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Glasgow) in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with those of Lloyds Banking Group. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively solved problems in previous roles. This will demonstrate your ability to handle difficult situations, which is key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints efficiently.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts and ideas.
✨Demonstrate Empathy and Problem-Solving
Prepare examples from your past experiences where you showed empathy towards customers and effectively solved their problems. This will highlight your emotional intelligence and ability to connect with clients.
✨Familiarise Yourself with Banking Processes
Even if you don’t have extensive banking experience, it’s beneficial to understand basic banking processes and terminology. This knowledge will help you feel more confident during the interview and show your commitment to the role.
