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- Tasks: Assist citizens with inquiries and provide accurate information while ensuring service excellence.
- Company: Join a supportive team dedicated to helping the public sector.
- Benefits: Enjoy 28 days holiday, discounts, wellness classes, and mental health support.
- Other info: Flexible remote work with opportunities for personal growth.
- Why this job: Make a real difference in people's lives from the comfort of your home.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
CUSTOMER EXPERTS - PUBLIC SECTOR - TEMPORARY CONTRACT
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs. You will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Service Agent - Work From Home (remote) in Scotland employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Work From Home (remote) in Scotland
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our mission and how you can contribute to providing service excellence. A little prep goes a long way!
✨Tip Number 2
Practice your telephone manner! Since this role is all about communication, we suggest doing mock calls with friends or family. This will help you sound professional and friendly when you speak with citizens.
✨Tip Number 3
Show off your emotional intelligence during the interview. We love candidates who can empathise and connect with others, so share examples of how you've handled tough situations with kindness and understanding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team of customer experts.
We think you need these skills to ace Customer Service Agent - Work From Home (remote) in Scotland
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled different situations and provided excellent service, so share specific examples that showcase your skills!
Be Professional and Polite: Since you'll be working with citizens, it's crucial to demonstrate a polite and professional tone in your written application. Use clear language and maintain a friendly vibe to reflect the telephone manner we value at StudySmarter.
Emphasise Emotional Intelligence: We love candidates who can empathise and connect with others. In your application, mention any experiences where you've shown emotional intelligence, whether it’s through understanding a customer's needs or resolving conflicts with kindness.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you demonstrated empathy and service excellence, as these will resonate well with the interviewers.
✨Showcase Your Emotional Intelligence
During the interview, highlight your ability to empathise with customers. Share stories that illustrate your emotional intelligence, such as times when you successfully connected with a customer or resolved a conflict. This will show that you understand the importance of being kind and supportive in a customer service role.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview. Practice responding to common customer queries or complaints in a calm and professional manner. This will help you demonstrate your telephone skills and ability to think on your feet, which are crucial for this position.
✨Familiarise Yourself with GDPR
Since data confidentiality is key in this role, make sure you understand the basics of GDPR. Be prepared to discuss how you would handle sensitive information and ensure customer privacy. This knowledge will show that you take data protection seriously and are ready to uphold the company's standards.