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- Tasks: Assist citizens with appointment bookings and provide excellent customer service.
- Company: Join a dynamic team in a remote work environment.
- Benefits: 28 days holiday, discounts, wellness support, and career development opportunities.
- Other info: Temporary contract with potential for growth and a vibrant team culture.
- Why this job: Make a difference by helping citizens while working from home.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 21000 - 26000 £ per year.
CUSTOMER EXPERTS - PUBLIC SECTOR - TEMPORARY CONTRACT
Start Dates: 31 March 2026, 8 April 2026, 15 April 2026, 29 April 2026
Salary: £26,436.80
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
Who are we?
You will handle inbound calls from citizens requiring appointment booking, following a referral letter being received by the citizen. This will include booking, rescheduling, and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs.
What does an average day look like?
A typical day will see you working in a lively & vibrant environment. You will start your day signing into your systems, making sure you are ready for the day ahead. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You may be assisting citizens in booking appointments or rearranging to find an appointment that works for them, either way, you will be their first point of contact and resolve in a professional, polite and super friendly way at all times.
- You may also liaise with health care professionals, such as nurses, carers, doctors etc. to confirm appointment times and dates for citizens.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
What do we need from you?
- People skills and confidence in your PC abilities!
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Benefits of being a Customer Expert
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Customer Expert (Remote (Cloud Campus)) in Scotland employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert (Remote (Cloud Campus)) in Scotland
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect with the interviewers on a deeper level.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, making you sound like the Customer Expert they’re looking for.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've successfully interacted with customers in the past. Highlight your ability to empathise and resolve issues, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Expert (Remote (Cloud Campus)) in Scotland
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for great communicators, make sure your written application reflects your ability to express yourself clearly and professionally. Use a friendly tone that matches the vibe of our team!
Tailor Your Application: Take a moment to customise your application for the Customer Expert role. Highlight your relevant experience in customer service and any skills that align with the job description. We love seeing how you fit into our world!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality and accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Expert role. Familiarise yourself with the responsibilities, such as handling inbound calls and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role requires excellent communication and empathy, prepare examples from your past experiences where you've successfully interacted with customers. Think of situations where you resolved issues or provided exceptional service, as these will demonstrate your suitability for the job.
✨Practice Your Telephone Manner
As you'll be communicating over the phone, practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable with the format. Remember, a friendly tone can make all the difference when dealing with citizens.
✨Emphasise Your Adaptability
The job is in a fast-paced environment, so be ready to discuss how you've thrived in similar situations before. Share examples of how you've adapted to changes or handled multiple tasks efficiently, which will highlight your ability to excel under pressure.