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- Tasks: Provide remote British Sign Language interpreting support for deaf and hearing individuals.
- Company: Join a supportive and innovative team dedicated to effective communication.
- Benefits: Competitive pay, flexible hours, and a range of employee perks.
- Other info: Enjoy career growth opportunities and a dynamic work environment.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Level 6 NVQ in BSL and experience in professional interpretation required.
The predicted salary is between 91936 - 91936 £ per year.
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work‑from‑home opportunity offering flexible hours and competitive pay.
Essential Duties and Responsibilities
- Provide effective Video Remote Interpreting Support and model the company's mission and values.
- Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
- Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping.
- Demonstrate the ability to adapt quickly to new and changing technologies.
- Multitask between interpreting effectively and utilizing calls.
- Participate in company‑sponsored training for Professional Development.
- Exhibit the ability to meet performance expectations with minimal supervision.
- Possess the ability to work effectively in a fast paced, dynamic environment.
- Demonstrate strong interpersonal skills in all settings.
Minimum Qualification Requirements
- Level 6 NVQ Certificate in British Sign Language.
- Level 6 NVQ Diploma in Sign Language Interpreting.
- Technical knowledge for interpreting IT/Customer Support calls.
- Able to provide accurate interpretation.
- Good understanding of Deaf culture.
- Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role).
Essential Competencies
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
- Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by e‑mail, can make a significant difference.
- Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers.
- Listening Skills: Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
- Organisational skills: You will have excellent attention to detail, time‑keeping and strong planning and scheduling abilities.
- Follow‑Up and Resolution: For sensitive or brand‑related cases, timely follow‑up shows commitment and reinforces trust.
Benefits
- Perks at Work – Savings Discounts / Free Online Classes.
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness – up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards – For the best of the best.
- Refer‑A‑Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress – Here to support TP journey.
British Sign Language (BSL) Interpreter - Work from home in Scotland employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land British Sign Language (BSL) Interpreter - Work from home in Scotland
✨Tip Number 1
Network like a pro! Reach out to fellow BSL interpreters and professionals in the field. Join online forums or social media groups where you can connect, share experiences, and even find job leads.
✨Tip Number 2
Practice your skills regularly! Whether it’s through mock interpreting sessions or engaging with deaf communities, keeping your skills sharp will make you stand out when it comes to interviews.
✨Tip Number 3
Prepare for video interviews! Since this role is remote, make sure you’re comfortable with the tech. Test your equipment beforehand and create a distraction-free environment to showcase your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application process. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace British Sign Language (BSL) Interpreter - Work from home in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the BSL Interpreter role. Highlight your relevant experience and qualifications, especially your Level 6 NVQ in British Sign Language and any interpreting experience you have. We want to see how you fit into our team!
Showcase Your Skills: In your application, don’t just list your skills—demonstrate them! Use examples from your past work to show how you've provided excellent customer service and adapted to new technologies. This will help us see your potential in action.
Be Professional and Clear: When writing your application, keep it professional yet approachable. Use clear language and avoid jargon. Remember, clarity is key, especially since communication is at the heart of this role. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance
✨Know Your BSL Inside Out
Make sure you brush up on your British Sign Language skills before the interview. Familiarise yourself with common interpreting scenarios and practice your clarity and professionalism in communication. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with both deaf and hearing individuals. Share examples of how you've successfully navigated sensitive situations in the past. This will show that you understand the importance of building trust and rapport in your role as an interpreter.
✨Be Tech-Savvy
Since this is a work-from-home position, be prepared to discuss your experience with video remote interpreting technology. Familiarise yourself with the tools commonly used in the industry and be ready to explain how you adapt to new technologies quickly. This will demonstrate your readiness for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's approach to professional development or how they support their interpreters. Asking questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.