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- Tasks: Join our Workforce Management team to forecast workloads and optimise resource planning.
- Company: We're a dynamic company focused on delivering exceptional service to our clients.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and impact in resource management.
- Qualifications: 2 years experience with WFM tools and strong Excel skills are essential.
- Other info: This is a permanent role with potential for career advancement.
The predicted salary is between 20000 - 30000 £ per year.
As a valued member of the Workforce Management team, you will have a key role in the planning, short, mid and long-term forecasting of workloads, scheduling, supporting MI analytics and working closely with the wider WFM team members in the organisation to deliver to account and stakeholder requirements.
Key Responsibilities and Accountabilities:
- Thorough, in-depth knowledge in resource planning, scheduling (hands-on experience in WFM tools preferred), and able to demonstrate effective coordination with RTA and MI team members to support account requirements and deliverables.
- Maintain HC reports, track trends and maintain relevant MI.
- Verify and monitor historical and real-time performances to produce short-term/mid-term outlook of FTE projections to client forecast and financial outlook, delivering optimum forecasting accuracy.
- Optimise resources and plans to drive financial efficiencies in the business.
- Maintain coordination and engagement with RTA & MIS team members to adjust for exceptional short-term capacity changes, and participate in reviews on real-time trending and deviations against plans.
- Perform scenario planning to best utilise and allocate resources, working closely with Operations to facilitate a balance of shifts, rotations etc. for the workforce, while delivering to client demands of resource planning KPIs and SLAs.
- Display advanced facilitation and presentation skills.
- Support stakeholders in the development and review of plans, costs and resource allocation weekly, and for the required financial outlook.
- Create and maintain functional templates (activity) to ensure accuracy and timeliness of repetitive or ad-hoc reporting requirements.
- Prepare and present on Weekly Business Review with stakeholders if required.
- Utilise data from various workforce management tools, client and internal MI to provide in-depth analysis of workload from time to time to improve operational performances.
- Ability to competently use all Microsoft programs, work effectively under pressure, meet deadlines, and adjust to changing priorities.
- Possess exceptional communication skills and leadership to drive change in process and behaviour.
Main Job Requirements:
- Skills in using a Workforce Management tool (2 years).
- Intermediate to expert skills in Excel.
- Experience with Omnichannel.
- Experience in working with outsourcers.
Required Skills:
- Analytical and technical skills.
- Comprehensive computer skills.
- Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others.
- Working knowledge of workforce planning software, specifically IEX.
Competencies and Specific Skills:
- Customer focused.
- Communicative and influential.
- Personally effective.
- Team player.
- Knowledge of WFM systems and practices.
- Creative and flexible.
- Organised.
- Commercially aware.
- Able to confidently challenge at a senior level.
- Strong resilience and focus.
- Contract KPI knowledge and awareness.
- Self-motivated.
Resource Planner employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner
✨Tip Number 1
Familiarise yourself with the specific Workforce Management tools mentioned in the job description, especially IEX. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your Excel skills, particularly in data analysis and reporting. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences with resource planning and scheduling. Think of specific examples where you successfully optimised resources or improved forecasting accuracy, as these will be key talking points in your interviews.
✨Tip Number 4
Demonstrate your communication and presentation skills by preparing a mock Weekly Business Review presentation. This will help you articulate your thoughts clearly and show your potential to engage effectively with stakeholders.
We think you need these skills to ace Resource Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resource planning and workforce management. Emphasise any hands-on experience with WFM tools and your analytical skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about workforce management and how your skills align with the job requirements. Mention specific examples of how you've successfully managed resources or improved operational performance in previous roles.
Highlight Technical Skills: Clearly outline your proficiency in Microsoft Office tools, especially Excel, and any experience with workforce planning software like IEX. This will demonstrate your technical capabilities to potential employers.
Showcase Communication Skills: Since the role requires exceptional communication and presentation skills, include examples of how you've effectively communicated with stakeholders or led presentations in your previous positions. This will help illustrate your ability to drive change and influence others.
How to prepare for a job interview at Teleperformance
✨Showcase Your WFM Knowledge
Make sure to highlight your experience with workforce management tools during the interview. Be prepared to discuss specific tools you've used, like IEX, and how they helped you in resource planning and scheduling.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready with examples of how you've used data to drive decisions in previous roles. Discuss any experience you have with MI analytics and how it contributed to operational improvements.
✨Prepare for Scenario Planning Questions
Expect questions about scenario planning and resource allocation. Think of past situations where you had to adjust plans based on changing demands and be ready to explain your thought process and outcomes.
✨Communicate Effectively
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like forecasting accuracy and financial efficiencies.
