At a Glance
- Tasks: Conduct quality checks and provide insights to enhance standards in a prestigious banking environment.
- Company: Join a leading banking client with a focus on quality and excellence.
- Benefits: Enjoy competitive salary, discounts, online classes, and wellbeing resources.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring high-quality standards in a dynamic industry.
- Qualifications: Strong communication skills and a passion for quality assurance are essential.
The predicted salary is between 31500 - 31500 £ per year.
Location: Work at home (UK)
Contract: Permanent & full-time - flexibility required
Salary: £31,500
Role Overview
Working as a Quality Assessor for a prestigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
- Solid understanding of how Quality can influence achievement of business objectives
- Excellent command of the English language
- Strong motivational skills to develop people's attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- Advantageous to have experience within financial services
- Advantageous to have previous QA experience
Skills/personal attributes
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organised with the ability to meet deadlines
- Ability to cope under pressure
What you get from us
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Quality Assessor in Renfrew employer: Teleperformance
As a Quality Assessor for our prestigious banking client, you will thrive in a supportive work-from-home environment that champions flexibility and employee wellbeing. Our company offers a wealth of benefits including savings discounts, access to mental health support, and opportunities for professional growth, all while fostering a culture of excellence and recognition through monthly awards and dedicated employee support. Join us to make a meaningful impact in the financial services sector while enjoying a rewarding and balanced work life.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assessor in Renfrew
✨Tip Number 1
Network like a pro! Reach out to people in the banking and quality assurance sectors. Use LinkedIn to connect with current employees at your target companies, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality assessment. Think about how you can showcase your skills in communication and coaching. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Quality Assessor role! We’ve got all the resources you need to help you stand out, so take advantage of everything we offer. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Quality Assessor in Renfrew
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assessor role. Highlight your relevant experience in quality assurance and any skills that match the job description, like communication and analytical abilities.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences to show how you’ve successfully managed quality checks or improved processes. This will help us see how you can add value to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the role, and make sure your English is top-notch!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Teleperformance
✨Know Your Quality Standards
Before the interview, brush up on the quality standards relevant to the banking sector. Understand how these standards influence business objectives and be ready to discuss how you can help exceed them.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated insights or trends in previous roles, especially in high-pressure situations.
✨Be Ready for Statistical Analysis
Familiarise yourself with basic statistical concepts and be prepared to discuss how you've used data to inform decisions. You might even want to bring a few examples of reports or presentations you've created in the past.
✨Demonstrate Your Adaptability
This role requires coping with fast-paced changes, so think of instances where you've successfully adapted to new challenges. Share these stories to show your resilience and commitment to maintaining high standards under pressure.
