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- Tasks: Assist customers with banking inquiries and solve problems over the phone.
- Company: Join Teleperformance, a leader in customer service based in Glasgow.
- Benefits: Full-time hours, flexible working arrangements, and comprehensive training provided.
- Other info: Enjoy a hybrid work model after training and grow your career in a supportive environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is seeking a Customer Service Specialist based in Glasgow to handle inbound calls for personal banking. Responsibilities include assisting customers with banking inquiries, problem-solving, and ensuring compliance with regulations.
Candidates should possess strong communication skills and a background in customer service is essential.
The role offers full-time hours, training in Glasgow, and flexibility in working arrangements after the initial training period.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Renfrew employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Renfrew
✨Tip Number 1
Make sure you know the ins and outs of personal banking. Brush up on common banking inquiries and regulations so you can impress during your interviews. We want you to show that you're not just a customer service whiz, but also someone who understands the industry!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling different customer scenarios. The better you can articulate your thoughts, the more confident you'll feel when taking those inbound calls.
✨Tip Number 3
Network like a pro! Connect with current employees at Teleperformance on LinkedIn or attend local job fairs. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to go directly to the source!
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Renfrew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Support Specialist role. Share specific examples of how you've solved problems for customers in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Mention any situations where you’ve turned a customer’s frown upside down – we love hearing about those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Before the interview, brush up on your knowledge of personal banking services and common customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of examples from your past experience where you successfully resolved problems, and be ready to explain your thought process during the interview.
✨Understand Compliance and Regulations
Familiarise yourself with basic banking regulations and compliance standards. Being able to discuss these topics will demonstrate your readiness to handle sensitive information and your commitment to maintaining high standards in customer service.