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For Companies At a Glance
- Tasks: Assist customers with banking inquiries and provide top-notch service.
- Company: Leading contact centre employer in Scotland, part of Lloyds Banking Division.
- Benefits: Competitive salary, flexible working options, and 28 days annual leave.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong verbal communication and customer service skills required.
- Other info: Enjoy various employee perks and opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact center employer in Scotland is seeking a Customer Service Specialist for their Personal Banking line with Lloyds Banking Division. This role requires excellent verbal communication, attention to detail, and the ability to handle customer inquiries efficiently.
Benefits include:
- Competitive salary
- Various employee perks
- Flexible working options post-training
- 28 days annual leave, increasing with service
Applicants should be motivated and possess strong customer service skills.
Inbound Banking Customer Advisor – Glasgow in Renfrew employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Renfrew
✨Tip Number 1
Make sure you know the company inside out! Research Lloyds Banking Division and understand their values, services, and what makes them tick. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your verbal communication skills! Since this role is all about handling customer inquiries, try role-playing with a friend or family member. This will help you feel more confident and articulate when it comes to discussing customer service scenarios.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're proactive and tech-savvy, which is a big plus in customer service roles.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Renfrew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Inbound Banking Customer Advisor role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Lloyds Banking Division. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role requires excellent verbal communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Banking Customer Advisor. Familiarise yourself with Lloyds Banking Division and their services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult inquiries or complaints. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
Since excellent verbal communication is key for this role, be sure to demonstrate this during your interview. Speak clearly, listen actively, and engage with the interviewer. Remember, it's not just about what you say, but how you say it!
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role. You could ask about the team culture, training opportunities, or how success is measured in the position.
