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- Tasks: Join our Fraud Team to help customers protect their finances and resolve issues.
- Company: Teleperformance, a leading contact centre with a focus on customer service excellence.
- Benefits: Competitive salary, flexible working options, and wellness resources.
- Why this job: Make a real difference by supporting customers through challenging situations.
- Qualifications: 2 years of financial services experience and strong communication skills required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 22800 - 28500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world-class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: February 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist in Renfrew employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist in Renfrew
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in financial services.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past work where you successfully handled difficult situations or helped vulnerable customers. These stories will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fraud Specialist in Renfrew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent verbal and written communication skills. Use clear language and be concise – we appreciate clarity and confidence!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – we can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on your knowledge of fraud prevention and financial services. Familiarise yourself with common scams and how to handle them. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved customer issues or handled difficult conversations. This will demonstrate your ability to communicate effectively.
✨Empathy is Key
Prepare to discuss how you’ve dealt with vulnerable customers in the past. Highlight your emotional intelligence and ability to empathise with customers facing financial difficulties. This will resonate well with the interviewers, as they value a compassionate approach.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills. Think of specific instances where you had to make quick decisions or manage multiple tasks under pressure. Practising these scenarios will help you respond confidently during the interview.