At a Glance
- Tasks: Handle inbound calls and resolve banking disputes while ensuring customer satisfaction.
- Company: Join Teleperformance, a leader in customer service with a focus on the banking sector.
- Benefits: Competitive pay, workplace pension, generous annual leave, and a hybrid work model.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a difference in customers' banking experiences.
- Qualifications: Strong communication skills and experience in call centres or financial services.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is looking for a Customer Service Representative in Glasgow for the Disputes Team on the Lloyds Banking Division campaign. This full-time role involves answering inbound calls and ensuring customer satisfaction while following banking processes.
The ideal candidate will possess:
- Excellent communication skills
- Experience in call centers
- A background in financial services
The compensation is competitive with additional perks, including a workplace pension and ample annual leave.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Renfrew employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work culture in Glasgow that prioritises employee satisfaction and growth. With competitive compensation, a robust workplace pension, and generous annual leave, we empower our team members to thrive both personally and professionally while contributing to the success of the Lloyds Banking Division.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Renfrew
✨Tip Number 1
Make sure you know the ins and outs of the banking industry, especially when it comes to disputes. Brush up on common issues customers face and how to resolve them. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate those inbound calls. The better you can articulate your thoughts, the more confident you'll feel when speaking with potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees at Teleperformance or in the banking sector on LinkedIn. They might share insights about the role or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can help you land that Customer Service Representative role.
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant financial services background. We want to see how your skills match the role, so don’t be shy about showcasing your call centre experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Disputes Team and how your communication skills can help us ensure customer satisfaction. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves answering inbound calls, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking processes and common disputes. Being able to discuss these topics confidently will show that you understand the industry and can handle customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, which will reflect your ability to engage with customers.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your communication skills. Use clear and concise language, and don’t hesitate to share examples from your past experiences where you successfully resolved customer issues.
✨Prepare Questions for Them
At the end of the interview, have a few questions ready to ask about the team or the company culture. This shows your interest in the role and helps you determine if it’s the right fit for you.
