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- Tasks: Assist students with loan applications and eligibility queries through inbound calls.
- Company: Leading customer service provider in the UK with a vibrant team.
- Benefits: Competitive pay of £12.21 per hour with potential increases.
- Why this job: Make a real difference in students' academic financing while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full-time role with scheduled shifts from 8 am to 7 pm.
The predicted salary is between 25000 - 30000 £ per year.
A leading customer service provider in the UK is seeking Customer Service Specialists for their Student Loans campaign. As a specialist, you'll handle inbound calls to assist students and families with loan applications and eligibility queries.
This full-time role includes scheduled shifts from 8 am to 7 pm, offering a competitive pay of £12.21 per hour with a potential increase. Join a vibrant team and make a difference in students' academic financing!
Remote Student Loans Customer Service Specialist employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Student Loans Customer Service Specialist
✨Tip Number 1
Make sure you know the ins and outs of student loans before your interview. Brush up on common questions students might have, so you can show off your knowledge and confidence when speaking to potential employers.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and providing support in a friendly manner.
✨Tip Number 3
Don’t forget to highlight your customer service experience during interviews. Share specific examples of how you’ve helped customers in the past, especially if it relates to financial queries or problem-solving.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for passionate individuals who want to make a difference, so don’t hesitate to showcase your enthusiasm for helping students with their loan applications.
We think you need these skills to ace Remote Student Loans Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for Helping Students: When writing your application, let us know why you're excited about helping students with their loans. Share any relevant experiences or skills that make you a great fit for this role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Student Loans Customer Service Specialist position. Highlight your customer service experience and any specific knowledge about student loans to catch our eye.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of student loans. Familiarise yourself with common questions students might have about applications and eligibility. This will not only boost your confidence but also show the interviewer that you're genuinely interested in helping students.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand them before responding. This is crucial for a customer service role, as it reflects how you would handle calls with students and families.
✨Show Your Empathy
Customer service is all about connecting with people. Be prepared to share examples of how you've helped others in the past, especially in stressful situations. Highlighting your empathy will resonate well with the interviewers, as they want someone who can support students through their financial queries.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!
