At a Glance
- Tasks: Investigate fraud and provide top-notch customer service while answering calls.
- Company: Join Teleperformance, a leader in hybrid banking support.
- Benefits: Enjoy a competitive salary, 28 days leave, and wellbeing support.
- Other info: Training provided in Glasgow with great career growth potential.
- Why this job: Make a difference by protecting customers from fraud in a flexible role.
- Qualifications: Experience in banking or call centres and strong independent work skills.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is seeking a Fraud Specialist to join their Reading team, offering up to £28,500 salary plus OTE of £29,500. Your role involves answering customer calls, investigating fraud, and providing excellent customer service. The position offers flexibility post-probation, with training based in Glasgow. Ideal candidates will have previous experience in banking or call centres and the ability to work independently.
Benefits include:
- 28 days of annual leave
- Wellbeing support
- Work pension scheme
Fraud Prevention Specialist - Hybrid Banking Support in Reading employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture in Reading that prioritises employee wellbeing and growth. With competitive salaries, flexible working arrangements post-probation, and comprehensive benefits including 28 days of annual leave and a pension scheme, we empower our Fraud Prevention Specialists to thrive both personally and professionally while making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Teleperformance on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to fraud prevention and customer service. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Show off your skills! During the interview, share specific examples from your past experiences in banking or call centres that highlight your problem-solving abilities and customer service excellence.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in banking or call centres. We want to see how your skills match the role of a Fraud Prevention Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Showcase Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We appreciate candidates who can demonstrate their commitment to customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud prevention. Understand common fraud schemes and how they impact customers. This knowledge will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, prepare examples from your past experiences where you successfully handled difficult situations. Highlight your communication skills and ability to empathise with customers, as this will be crucial in a fraud prevention role.
✨Familiarise Yourself with Teleperformance
Do some research on Teleperformance and their values. Understanding their approach to customer service and fraud prevention will allow you to tailor your answers to align with their company culture, showing that you’re a great fit for the team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
