At a Glance
- Tasks: Help customers navigate digital banking services and resolve their queries over the phone.
- Company: Join Teleperformance, a leader in delivering exceptional customer experiences for Virgin Money.
- Benefits: Competitive salary, 28 days holiday, career development, and employee welfare support.
- Other info: Flexible shifts, online recruitment, and exciting discounts on travel and tech.
- Why this job: Make a real difference by helping customers while working from the comfort of your home.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 20 July 2026
Salary: £26,436.80 per annum
Location: Work from Home
Shifts: Monday to Friday between 8.00 am and 6.00 pm, Saturday 8.00 am - 3.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - Virgin Money (CYBG) - Remote in Plymouth employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive remote work environment that fosters collaboration and personal growth. Our commitment to employee well-being is reflected in our comprehensive benefits package, including generous holiday allowances, career development opportunities, and access to mental health support. Join us in delivering outstanding customer experiences while enjoying the flexibility and rewards of working from home with a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) - Remote in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and show off your communication skills.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the interviewer, let your passion for helping customers shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about joining the team at Teleperformance and working with Virgin Money.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) - Remote in Plymouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention your communication skills and any relevant experience in financial services to catch our eye!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and the importance of empathy. This will help you demonstrate your ability to connect with customers and resolve their issues effectively.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member. Remember, great communication is crucial for this role, so be prepared to showcase your ability to engage with different personalities.
✨Familiarise Yourself with Digital Services
Since you'll be helping customers navigate digital services, make sure you understand the basics of online banking and digital tools. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Emphasise Teamwork and Collaboration
Be ready to discuss examples of how you've worked well in a team. Highlight your flexibility and positive attitude, as these traits are essential for collaborating with colleagues and achieving collective goals in a contact centre environment.
