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- Tasks: Provide top-notch customer service and help customers achieve their financial goals.
- Company: Join Natwest in the heart of Belfast City Centre.
- Benefits: Enjoy flexible hours, savings discounts, and access to wellbeing resources.
- Why this job: Perfect for balancing work and life while being part of a supportive team.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Opportunities for career growth and a vibrant workplace culture.
The predicted salary is between 11 - 16 £ per hour.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. This is ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Part Time Billing Customer Service Advisor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Billing Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Natwest. A personal connection can give you the inside scoop and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to shine and show them you're the perfect fit for their team!
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can boost your confidence. Plus, it shows you're serious about the role and ready to represent Natwest in style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Remember, we’re all about making connections!
We think you need these skills to ace Part Time Billing Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service experience and any relevant financial knowledge to show us you're the right fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join StudySmarter and how you can contribute to our goals. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since this role is all about providing excellent customer service, make sure your written application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their values. Understand their approach to customer service and how they support their clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved complaints or helped customers achieve their financial goals. This will demonstrate your ability to handle the responsibilities of a Billing Customer Service Advisor.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions like, 'What would you do if a customer was unhappy with their service?' This will help you articulate your problem-solving skills and your commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.