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- Tasks: Provide top-notch customer service while managing fraud cases and inquiries.
- Company: Join Teleperformance, a leader in customer service with a supportive team.
- Benefits: Enjoy employee discounts, wellness resources, and 28 days annual leave.
- Other info: Flexible working options available after training for a better work-life balance.
- Why this job: Make a difference by helping customers navigate fraud issues in banking.
- Qualifications: Strong communication skills and previous customer service experience, especially in banking.
The predicted salary is between 24000 - 30000 £ per year.
Teleperformance in Glasgow is seeking a Customer Service Specialist for the Fraud Team to provide exceptional service to customers while managing fraud cases and inquiries.
The ideal candidate should have strong communication skills, a professional demeanor, and previous experience in customer service, particularly in banking.
This is a full-time role with flexible working options after initial training.
Benefits include employee discounts, wellness resources, and 28 days annual leave.
Inbound Fraud & Banking Support (Glasgow) in Paisley employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fraud & Banking Support (Glasgow) in Paisley
✨Tip Number 1
Make sure to research Teleperformance and the specific role you're applying for. Understanding their values and the nature of the Fraud Team will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and tips for the interview process. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about landing the job with us at Teleperformance.
We think you need these skills to ace Inbound Fraud & Banking Support (Glasgow) in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing exceptional service, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous customer service experience, especially in banking, relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for handling fraud cases and inquiries.
Keep It Professional: While we love a friendly tone, remember to maintain a professional demeanor in your application. This shows us that you understand the importance of professionalism in customer service, especially in sensitive situations like fraud.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on your knowledge of fraud prevention and banking processes. Familiarise yourself with common fraud scenarios and how to handle them. This will show that you’re not just a customer service whiz but also someone who understands the specifics of the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey complex information in an easy-to-understand manner.
✨Demonstrate Professionalism
Dress appropriately and maintain a professional demeanor throughout the interview. Remember, you’re applying for a role where you’ll be representing the company to customers, so it’s important to make a great first impression.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics or what success looks like in the first few months. It’s a great way to engage with the interviewer and leave a lasting impression.