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- Tasks: Provide exceptional customer service and support for banking transactions.
- Company: Join a leading customer service team at Teleperformance in Glasgow.
- Benefits: Starting salary of £26,436.80, pension, and 28 days annual leave.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a difference in customers' lives while enjoying flexible working options.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is looking for a Customer Service Specialist to join their team in Glasgow. This full-time position involves providing top-notch service for the Personal Banking line of business. You will handle inbound customer queries, support banking transactions, and resolve issues. With excellent communication skills and a customer-first mindset, you’ll have opportunities for flexible working after initial training.
The role offers a starting salary of £26,436.80 along with various benefits, including a workplace pension and 28 days annual leave.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Paisley employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Paisley
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-playing with a friend can really help!
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about scenarios where you've successfully resolved issues or provided excellent support. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Teleperformance family.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team at Teleperformance.
Show Off Your Communication Skills: Since this role involves handling customer queries, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking services and common customer queries. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Emphasise Your Customer-First Mindset
Prepare to discuss how you prioritise customer satisfaction in your work. Think of specific instances where you went above and beyond for a customer, as this will highlight your commitment to providing top-notch service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or growth opportunities within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.