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- Tasks: Support customers with personal banking queries through inbound calls.
- Company: Leading customer service organisation in Paisley, Scotland.
- Benefits: Employee discounts, wellbeing resources, and flexible working options.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent communication and problem-solving skills required.
- Other info: Full-time position with training and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service organization is seeking a Customer Service Specialist in Paisley, Scotland. The role involves supporting customers with personal banking queries through inbound calls, requiring excellent communication and problem-solving skills. Candidates should be self-motivated and able to deliver exceptional service.
This full-time position offers training and the opportunity to work on-site in Glasgow with a range of employee benefits, including savings discounts, wellbeing resources, and flexible working options.
Inbound Banking Customer Advisor – Glasgow in Paisley employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Paisley
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers over the phone, try role-playing with a friend or family member to get comfortable with common banking queries.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during the interview. Share specific examples of how you've resolved customer issues in the past to demonstrate your ability to deliver exceptional service.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get started on this exciting journey in customer service.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about supporting customers with their banking queries, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that showcase your problem-solving abilities and customer service expertise.
Be Yourself: We want to see the real you! Let your personality shine through in your application. Share your motivations for wanting to work with us and how you can contribute to delivering exceptional service.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity in Glasgow!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and common customer queries. Brush up on key banking terms and services so you can confidently discuss how you would assist customers.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you sound friendly and approachable.
✨Problem-Solving Scenarios
Prepare for situational questions by thinking of examples where you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Be Yourself and Stay Positive
Employers love to see genuine enthusiasm! Be yourself during the interview and let your passion for helping customers shine through. A positive attitude can go a long way in making a great impression.
