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- Tasks: Assist customers with fraud-related inquiries and provide exceptional service.
- Company: Join a leading contact centre known for its supportive culture.
- Benefits: Competitive salary, flexible working options, and comprehensive training.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: 2 years of financial services experience and strong communication skills.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: February 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10:00 - 23:00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Fraud Specialist (Paisley) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist (Paisley)
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and their Fraud Team. Understand their values, mission, and the specific challenges they face in customer service. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky conversations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully handled difficult situations or resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Good luck!
We think you need these skills to ace Fraud Specialist (Paisley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, showcasing how you've handled difficult situations and provided excellent support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Be sure to mention your experience with vulnerable customers and your problem-solving abilities.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still showing your personality!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent verbal communication skills. Practice explaining complex banking processes in a simple way, as this is crucial for helping customers understand their options.
✨Empathy is Key
Be prepared to discuss scenarios where you've had to deal with vulnerable customers. Highlight your ability to listen and empathise, as this is essential for providing top-notch customer service in sensitive situations.
✨Be Ready for Problem-Solving
Expect questions that test your problem-solving abilities. Think of examples from your past experience where you took ownership of a customer's issue and resolved it effectively, showcasing your proactive approach.
