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- Tasks: Provide desktop support and troubleshoot hardware/software issues for employees.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy a competitive salary, great work environment, and opportunities for growth.
- Why this job: Make a real impact by supporting top brands and enhancing customer interactions.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic role with potential travel and continuous learning in tech.
The predicted salary is between 36000 - 60000 £ per year.
Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.
General BAU tasks include but are not limited to:
- Ticket management
- Hardware & software support
- Fault finding
- Troubleshooting
- Deployment
- Networking
- Ensuring compliance with both internal and external security audits and accreditations
Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.
Duties include:
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users.
- Software deployment and updates for all devices used in the estate.
- Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries.
- Support and triage of major incident impacting business productivity and ability to maintain client KPIs.
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits.
- Identifying business risks and ensuring adherence to internal and external security requirements.
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer.
Requirements:
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner.
- Strong team focus.
- Experience with MS Office Packages.
Skills and Experience (advantageous):
- Experience and/or Qualifications in an IT field.
- Experience with Windows 10 & 11.
- Experience working with VDI solutions.
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, intune, OS build and patch management.
- Experience with Microsoft Entra ID.
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti-Virus software and managing cyber security threats.
- Experience working with O365 products and services.
- Working experience of ITIL and/or ISO270001 processes and procedures.
Desktop and Site Support Engineer in Paisley employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop and Site Support Engineer in Paisley
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Desktop and Site Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved complex IT issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you’ve gone above and beyond to help users. Remember, this role is all about keeping customers happy while solving their tech problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Teleperformance team.
We think you need these skills to ace Desktop and Site Support Engineer in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop and Site Support Engineer role. Highlight relevant experience, especially in troubleshooting and customer service, as these are key for us at Teleperformance.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT and customer support. Share specific examples of how you've solved complex problems or improved processes in previous roles to show us what you can bring to the team.
Showcase Your Skills: Don’t forget to mention your technical skills! Experience with Windows 10 & 11, VDI solutions, and networking will catch our eye. Be clear about your proficiency with tools like MS Office and any relevant certifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, VDI solutions, and Cisco Networking. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent support in previous jobs. Think about specific situations where you resolved issues or improved customer satisfaction. This will highlight your ability to maintain a high degree of customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving IT issues. This will showcase your analytical skills and proactive approach to problem-solving.
✨Understand SLAs and Compliance
Familiarise yourself with Service Level Agreements (SLAs) and security compliance requirements. Be prepared to discuss how you've adhered to these in your previous roles. This will demonstrate your attention to detail and commitment to maintaining standards in a tech environment.