At a Glance
- Tasks: Handle customer inquiries about fraud and ensure a positive experience.
- Company: Join Teleperformance, a leader in customer support and fraud prevention.
- Benefits: Competitive salary up to £28,500, 28 days leave, and wellbeing support.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a difference by protecting customers from fraud in a supportive environment.
- Qualifications: 2 years in financial services and call centre experience required.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is looking for a Fraud Specialist in Glasgow. This role focuses on handling customer inquiries related to fraud and ensuring a positive customer experience.
Candidates should have at least 2 years of financial services experience and essential call center experience.
The position offers a competitive salary up to £28,500 with an OTE of £29,500, alongside various benefits including 28 days annual leave and wellbeing support.
Fraud Prevention Specialist - Hybrid Banking Support in Oxford employer: Teleperformance
Teleperformance is an excellent employer that prioritises employee wellbeing and growth, offering a competitive salary and comprehensive benefits package, including 28 days of annual leave. Our vibrant work culture in Glasgow fosters collaboration and support, making it an ideal environment for Fraud Prevention Specialists to thrive and develop their careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Fraud Prevention Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common fraud scenarios and customer service techniques. We recommend practising with a friend or even in front of the mirror to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your 2+ years in financial services and any call centre experience. Make sure they see how your background makes you the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community landing great roles!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in financial services and call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Customer Service Skills:Since this role is all about ensuring a positive customer experience, make sure to highlight any relevant customer service skills or experiences. We want to know how you handle inquiries and resolve issues effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud prevention. Understand common fraud schemes and how they impact customers. This knowledge will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring a positive customer experience, be ready to share examples of how you've handled difficult customer inquiries in the past. Highlight your ability to empathise with customers and resolve issues effectively.
✨Familiarise Yourself with Teleperformance
Do a bit of research on Teleperformance and their values. Knowing their approach to customer service and fraud prevention can give you an edge. It shows that you're genuinely interested in the company and its mission.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
