At a Glance
- Tasks: Manage calls, investigate payments, and raise fraud cases to protect customers.
- Company: Join Teleperformance, a leader in customer support and fraud prevention.
- Benefits: Competitive salary, employee support, discounts, and increasing annual leave.
- Other info: Hybrid work model with opportunities for career growth.
- Why this job: Make a difference by safeguarding customers from fraud in a dynamic environment.
- Qualifications: 2 years of experience in financial services and excellent telephone skills.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is hiring a Fraud Specialist to work at its Glasgow office. Key responsibilities include managing inbound calls, raising fraud cases, and investigating payments for potential fraud.
The position offers up to £28,500 salary with OTE up to £29,500. The ideal candidate will have at least 2 years of experience in financial services and must possess a polite telephone manner.
Benefits include employee support, discounts, and annual leave increasing with service.
Fraud Prevention Specialist - Hybrid Banking Support in Norwich employer: Teleperformance
Teleperformance is an excellent employer, offering a supportive work culture in its Glasgow office where employees are valued and encouraged to grow. With competitive salaries, comprehensive benefits including employee support and discounts, and opportunities for career advancement, this role as a Fraud Prevention Specialist provides a meaningful and rewarding experience in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Norwich
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of fraud prevention and financial services. We want to see that you can handle those inbound calls like a pro.
✨Tip Number 2
Practice your telephone manner. Since you'll be managing calls, we need to hear that polite and professional tone. Grab a friend and do some mock calls to get comfortable!
✨Tip Number 3
Show us your investigative skills! Be ready to discuss how you've tackled fraud cases in the past. We love hearing about real-life examples that showcase your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates like you to join our team.
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and any relevant skills. We want to see how your background fits with the role of a Fraud Prevention Specialist, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your polite telephone manner can make a difference in our team.
Showcase Your Communication Skills:Since this role involves managing inbound calls, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to handle calls effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Teleperformance
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud prevention and detection. Familiarise yourself with common fraud schemes, especially those relevant to banking. This will show your potential employer that you're not just experienced but also genuinely interested in the field.
✨Practice Your Telephone Etiquette
Since the role involves managing inbound calls, practice your telephone manner. Role-play with a friend or family member to ensure you sound polite and professional. Remember, first impressions count, especially over the phone!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific fraud cases. Think of examples from your past experience where you successfully identified or managed fraud. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm for the Role
Let your passion for fraud prevention shine through during the interview. Research Teleperformance and their approach to fraud management, and be ready to discuss why you want to work with them specifically. A genuine interest can set you apart from other candidates.
