At a Glance
- Tasks: Assist customers with queries and provide solutions in a fast-paced environment.
- Company: Join a global outsourcing contact centre known for its supportive culture.
- Benefits: Competitive salary, 28 days holiday, discounts, and career progression opportunities.
- Other info: Paid training and a vibrant team atmosphere await you!
- Why this job: Kickstart your career in customer service while making a real difference.
- Qualifications: Strong communication skills and basic computer proficiency required.
The predicted salary is between 21330 - 26700 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you!
Job Overview
- Start Date: Various start dates in December 2025 / January 2026
- Salary: £25,396.80 per annum
- Hours: 40 hours per week
- Site: Work from Home
- Shifts: 08:00-20:00 Mon-Fri, 09:00-17:30 Sat-Sun - some weekend working is a requirement
- Training Duration: 8.5 days
- Contract: Temporary - up to 3 months
- Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.
- Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check.
PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE. YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE; WIFI CONNECTION IS NOT POSSIBLE.
Who are we?
We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do?
We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.
What role is available?
Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to detail is essential.
The Role
Working as part of a team you will work in a busy fast-paced environment, be proactive and have a resolution-driven approach. Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What does an average day look like?
A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to handle challenging calls with resilience and determination.
- Basic computer skills such as navigating between systems and switching between different applications.
- Flexibility, great attendance and good timekeeping to make sure you're available for our customers.
Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path.
Skills needed to be a Customer Expert
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target-driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast-paced, engaging environment.
Benefits of being a Customer Service Specialist
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours / 365 days a year and our Interactive Health and Wellbeing Hub.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
Anything else that we have to offer?
Always, and just to name a few........
- Cineworld tickets - Up to 55% off.
- Virgin Trains - 20% off.
- Virgin Experience Days – 20% off.
- 25% off O2 and 20% off EE Mobile Contracts.
- Sony – 20% off Mobile Phones.
- Ray-Ban – 20% off.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Expert - Public Sector - Remote in Northampton employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. Our remote Customer Expert role offers comprehensive training, competitive benefits, and numerous opportunities for career progression, all while allowing you to work from the comfort of your home. Join us to be part of a vibrant team that prioritises employee well-being and development, ensuring you can thrive in your career while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Expert - Public Sector - Remote in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Teleperformance.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Teleperformance. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Expert - Public Sector - Remote in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Teleperformance.
How to prepare for a job interview at Teleperformance
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Teleperformance's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Teleperformance offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
