At a Glance
- Tasks: Support managers with employee relations, handling complex cases and ensuring a positive workplace.
- Company: Join a diverse and supportive HR team in a leading organisation.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic role with mentorship from experienced professionals and career advancement opportunities.
- Why this job: Make a real impact on employee experiences and shape company culture.
- Qualifications: Experience in Employee Relations or HR, strong communication skills, and knowledge of UK employment law.
The predicted salary is between 37500 - 37500 £ per year.
Location: UK Fully Remote (or can work from any 1 of the UK contact centres; or hybrid)
Contract: Permanent | Full-time (40 hours per week)
Salary: Up to £37,500 per annum (DOE)
Reports to: Employee Relations Manager
About the role
Were seeking an Employee Relations Specialist to join our HRER team supporting the UK and Republic of Ireland. In this role, youll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. Youll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. Youll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact.
Were looking for someone who:
- Takes initiative and works independently with confidence.
- Demonstrates compassion and empathy in every interaction.
- Is driven to achieve results and deliver excellence.
- Possesses exceptional influencing and negotiation skills.
- Embodies our company values in everything they do.
- Thrives in a team environment and builds strong relationships.
- Shows resilience, focus, and adaptability under pressure.
- Has the courage to challenge constructively and make sound decisions.
- Communicates clearly and effectively, both verbally and in writing.
- Manages time and priorities efficiently to meet deadlines.
What youll be doing
- Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice.
- Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues.
- Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation, or final hearing representation, where appropriate and with full coaching and support of ER Manager.
- Support the drafting and negotiation of settlement agreements.
- Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE.
- Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal.
- Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice.
- Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working.
- Champion efficient, streamlined, and people-focused ER processes.
Essential
- Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
- Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland).
- Confidence advising and influencing managers at all levels.
- Excellent written and verbal communication skills, with strong attention to detail.
- Ability to manage competing priorities in a fast-paced environment.
- Experience level (one of the following): 2+ years ER specialist experience in a contact centre environment, or 3+ years ER specialist experience in another fast-paced industry, or 4+ years HR generalist experience.
Desirable
- CIPD qualification (or working towards).
- Mediation training or accredited mediator status.
- Exposure to Employment Tribunal preparation or early conciliation activity.
Why join us?
- A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership.
- Supportive leadership and a collaborative HR team committed to your growth.
- A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist in Norfolk employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
