At a Glance
- Tasks: Help customers navigate digital banking services and resolve queries with a friendly approach.
- Company: Join Virgin Money, a leading bank committed to excellent customer service.
- Benefits: Competitive salary, work from home, and a supportive team environment.
- Other info: Full-time permanent role with training provided; no time off during initial training period.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 20 July 2026
Salary: £26,436.80 per annum
Location: Work from Home
Shifts: Monday to Friday between 8.00 am and 6.00 pm, Saturday 8.00 am - 3.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking: Right to Work in the UK, Criminal Record Check, Credit Check, Any other associated checks, 3 year employment history check.
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you'll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their savings accounts which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers' expectations.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We'd love you to have:
- Working knowledge of Microsoft Office applications.
- Some financial services experience.
- Knowledge of banking products.
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- On-line recruitment process, with potential job offer within 24 hours.
Customer Service Representative - Virgin Money (CYBG) in Norfolk employer: Teleperformance
At Teleperformance, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Customer Service Representative for Virgin Money, you will enjoy the flexibility of working from home while being part of a supportive team dedicated to delivering exceptional customer experiences. With comprehensive training, competitive salary, and opportunities for personal development, we empower our employees to thrive in their roles and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Virgin Money (CYBG) in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, focus on how you articulate your thoughts. Use clear examples from your past experiences to highlight your ability to engage with customers and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative - Virgin Money (CYBG) in Norfolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and are excited about the opportunity to work with Virgin Money.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values, so don’t be shy about showcasing your communication skills and teamwork experience.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've demonstrated emotional intelligence and problem-solving in past roles, as these are key traits we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and the importance of empathy. This will help you demonstrate your ability to connect with customers and resolve their queries effectively.
✨Showcase Your Communication Skills
Practice clear and confident communication. You might be asked to role-play a customer interaction, so be ready to engage naturally. Use examples from your past experiences to illustrate how you've built rapport and resolved issues.
✨Demonstrate Your Digital Savvy
Since the role involves guiding customers through digital services, be prepared to discuss your experience with technology. Familiarise yourself with common banking apps and online services to show that you can help customers navigate these tools.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to achieve goals. This will resonate well with the company's focus on teamwork and collective success.
