At a Glance
- Tasks: Support students with loan applications and financial queries through inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its supportive culture.
- Benefits: Earn £12.71 per hour, enjoy remote work, and receive comprehensive training.
- Other info: Full-time role with flexible shifts, no weekend work, and excellent career growth opportunities.
- Why this job: Make a real difference in students' academic futures while building valuable relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: 10th and 17th August 2026
- Contract: Permanent
- Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday.
- Salary: £12.71 per hour
- Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks appointments need to be confirmed with recruitment prior to any start date being agreed.
- ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively environment.
Customer Service Expert in Norfolk employer: Teleperformance
At Teleperformance, we pride ourselves on being an equal opportunities employer that fosters a supportive and inclusive work culture. As a Customer Service Specialist, you will not only enjoy a competitive salary and comprehensive training but also have the chance to make a meaningful impact on students' academic futures. With flexible working hours and recognition as one of the top workplaces in the UK, we offer a rewarding environment where your growth and success are our priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've successfully helped someone or resolved an issue. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it's a remote job, dressing smartly for your video interview can make a great impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of everything and ensures you get the best chance at landing that Customer Service Specialist role with us.
We think you need these skills to ace Customer Service Expert in Norfolk
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’re a great fit for our Customer Service Specialist role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the best candidate for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Specialist role. Familiarise yourself with the responsibilities, especially around supporting students with their loan applications. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or provided exceptional service, as this will demonstrate your ability to connect with students and their families.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple inquiries. Practising your responses can help you articulate your thoughts clearly during the interview, making you stand out as a strong candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
