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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a leading company with a focus on employee development and support.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and various perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Dynamic work environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Full-time Contact Centre Customer Service Agent in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Contact Centre Customer Service Agent in Newtownards
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your soft skills! Highlight your ability to communicate clearly and resolve conflicts. These are key in a customer service role, so make sure they shine through in your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by our award-winning Recruitment team. Plus, you’ll be one step closer to that £1,000 joining bonus!
We think you need these skills to ace Full-time Contact Centre Customer Service Agent in Newtownards
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We’re looking for detail-oriented folks who can provide outstanding service, so showcase those skills!
Follow Instructions: Pay close attention to the application process. Complete our online assessment as instructed, and make sure you submit everything we ask for. It helps us get a clear picture of your fit for the role.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to the right people in our award-winning Recruitment team.
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they support their clients. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. During the interview, practice clear and concise responses. Use active listening techniques and ask clarifying questions if needed. This will highlight your ability to engage with customers effectively and ensure their needs are met.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
