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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Enjoy flexible work, savings discounts, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while balancing work and life.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Great career growth opportunities and a fun, dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Emotional Intelligence: You possess the ability to be emotionally intelligent, meaning you are able to empathise, be kind and be good with others.
A background of working within a regulatory environment is preferred. Good technology skills with the ability to use Microsoft Office are essential.
Customer Training Support Advisor in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Newtownards
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Customer Training Support Advisor and be ready to share examples.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident during the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Training Support Advisor in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Training Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Emotional Intelligence: Since emotional intelligence is key for this role, give examples in your application of how you've successfully empathised with customers or resolved conflicts. We love seeing candidates who can connect with others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our supportive team here at StudySmarter.
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Training Support Advisor role. Familiarise yourself with the key responsibilities, such as providing outstanding customer service and conducting financial reviews. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Emotional Intelligence
Since emotional intelligence is crucial for this role, prepare examples from your past experiences where you've demonstrated empathy and kindness towards customers. Think about situations where you resolved complaints or built strong relationships, as these will highlight your ability to connect with clients effectively.
✨Brush Up on Your Tech Skills
As the job requires good technology skills, especially with Microsoft Office, take some time to refresh your knowledge. Be ready to discuss how you've used these tools in previous roles, and if possible, practice any relevant software beforehand to ensure you're comfortable discussing it during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
