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- Tasks: Provide outstanding customer service and educate clients on banking options.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting with flexible work arrangements and enjoy various perks.
- Why this job: Make a real difference in customers' financial journeys while maintaining work-life balance.
- Qualifications: Detail-oriented with a passion for helping others achieve their financial goals.
- Other info: Access to wellbeing resources, discounts, and career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Training Consultant in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Consultant in Newtownards
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Training Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your skills effectively.
✨Tip Number 3
Don’t forget to research Natwest and their values! Understanding the company culture will help you tailor your answers during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s a straightforward process, and we’ll keep you updated every step of the way. Plus, it shows you’re keen on joining us directly!
We think you need these skills to ace Customer Training Consultant in Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Training Consultant role. Highlight relevant experience and skills that match the job description, like customer service and financial knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Showcase Your Customer Service Skills: Since this role is all about providing outstanding customer service, make sure to include examples of how you've excelled in similar situations. We want to know how you’ve gone above and beyond for customers in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their values. Understand their approach to customer service and how they support their clients in achieving financial goals. This will not only show your interest but also help you align your answers with their expectations.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will demonstrate your problem-solving skills and ability to handle customer needs.
✨Showcase Your Detail Orientation
Since the role requires a detail-oriented approach, be ready to discuss how you ensure accuracy in your work. You could mention specific processes you follow or tools you use to maintain high standards. This will reassure them that you can comply with procedures while delivering a seamless customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
