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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic customer service environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Access to wellbeing resources, discounts, and career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Joining Bonus: £1,000 (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
Working Options: Hybrid working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training (training will be fully office based).
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Checks: Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to succeed in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Support the bank's way of working to help as many customers as possible while maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly.
Customer Services Specialist (Experienced) in Newtownards employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist (Experienced) in Newtownards
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us during your chat with the recruitment team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. We want to see how you handle tricky situations, so be ready to share your experiences and solutions.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Show your personality and passion for helping customers. We’re looking for someone who genuinely cares about making a difference in our customers' lives.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Remind us why you’re excited about the role and how you can contribute to our team.
We think you need these skills to ace Customer Services Specialist (Experienced) in Newtownards
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Services Specialist role and why you’re the perfect fit for our team.
Follow Instructions: Pay close attention to the application instructions. Completing our online assessment is a key step, so make sure you follow all the guidelines to ensure your application stands out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and for you to stay updated on your progress. Plus, who doesn’t love a smooth application process?
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the services they offer. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or educated customers. This will demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Communication Skills
As a Customer Services Specialist, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
